70 . CHAPTER 2/ THE MANAGER, THE ORGANIZATION. AND THE TEAM weeks of formal in-c

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70 . CHAPTER 2/ THE MANAGER, THE ORGANIZATION. AND THE TEAM weeks of formal in-class training while Blac entails the two weeks of Green Belt training plussavings that resulted from the an additional four weeks Black Belt training require the completion of a Six Sigma project in addition to the in-class traini k Belt training jects the employee has worked on, the average amount of igma projects the employee has worked on, the employee's hourly rate, and the percent of time the employee is available. The hourly rate represents what will be charged against your project's of training. Both Green Belt and One challenge currently facing SCH is significant lev- els of dissatisfaction from the medical staff regarding the it currently averages the nuclear medi- cine department to turn around the results of stress tests budget for work performed by a given employee. The per cent available is based on a 40-hour work week. Therefore, the number of hours you can utilize a resource during given week cannot exceed the available percentage times s case,test ism the In this case, "lead time is defined as the elapsed time from 40. To illustrate, Anna Frost when the stress test is ordered by a physician until the time (20%X40 hours/week) of when a radiologist from the nuclear medicine de signs off on the test results. Stress tests are used to deter- Six Sigma database program to track the progress and mine the amount of stress the heart can endure beforeformance of all ongoing projects. either an abnormal rhythm or insuficient flow of bl the heart develops. Typically, the stress test is administeredc by increasing the level of dfficulty as a patient walks on afuture Six Sigma projects based on the historical data con- treadmill or rides a stationary bike. During the stress test tained in the database. The proficiency numbers can ra vital statistics are collected and monitored, including thebetween zero and 100, with a zero indicating no abilit can complete at most 8 hours projectwo rk per week. To facilitate project planning, SSH uses an advanced per- ood to department has developed a process to estimate the prof ciency of employees completing various planned tasks in nge perform the task and 100 implying extensive expertise and information for the 12 employees listed in Table 1 for the rate and blood pressure. Discussions with the medical staff indicate that they desire maximum lead experience performing the task. Table 2 summarizes th times of a day and a half You have been selected to manage a Six Sigma project 20 project tasks initially identified. Past experience with focusing on reducing the le ing the results of stress tests. Based on your past experience entire project but that employee ad times associated with receiv-these estimates indicates they are fairly accurate over an rerformance txpically with similar projects, you have identified 20 major activi- lvaries +3 percentage points within a given week. Thus, an ties. SSH's steering committee has further granted you per-employee with an estimated proficiency of 90 on a particu- mission to select up to four team members from the lar task would be expected to perform in the 87-93 range available resource pool to staff the project. on the task in any given week Table 1 provides relevant background information on the 12 people currently available for assignment to a Six order. Specifically, past experience with projects indicates Sigma project. All resources are available to the project on that conflict occasionally arises when more than one a part-time hasis and therefore support Six Sigma projectsBlack Belt is assigned to the same task. When such con- in addition to performing their normal job assignments. flier does arise, it tends to negatively impact hoth the time The table lists the employee name, job title, level of edu-required to complete tasks that the Black Belts are jointly cation, years of work experience, Six Sigma rank G.e.asigned to as well as the ovcrall quality of the work Green Belt or Black Belt), the number of Six Sigma pson A final comment regarding the available resources is in performed

Explanation / Answer

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I would recommend this project to be organised as a pure project as it would have a self contained in that works at full time on project increasing its overall efficiency as well as productivity. Some of the team members may not be available all the time but the project team would be directly working on the project. I as a project manager would have full authority and each and every member in the team would report to me. They would be direct communication between me and team that would increase the overall efficiency as well as productivity of the decision making. Commitment to the project would also high if this type of project is worked as a pure project.
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For selecting resources to serve on my own project I would use following criteria:

Education
Years of experience
Rank experience
Number of projects worked on
Average project savings
Hourly rate
Availability

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In this case I would choose Nick Rogers as he has required education that I I am looking for.
Effects in all of the specific given criteria where is education level is adequate and he is experienced as he has black belt in quality management. He has a high average project savings as well as very low hourly rate as compared to other applicants. He is available 50% of the time. I would also prefer selecting Peter Foltz because he also have required education and on a green belt in quality management where he has a high average savings as well as low hourly rate and available 50% of the time. I would also choose Joyce Snyder because he has a required education, green Belt and has high average savings but a low hourly rate and available for 50% of the time.
For the last selection I would choose Ken Inman because he has all the required education as well as I also have the green belt and have high average savings, low hourly rate and he is also available for 50% of the time. This specific type of selection approach would reduce the level of conflict between the team members and help us to maintain low budget operation.

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