have a bachelor degree in computer science but my job is not related to this fie
ID: 3868470 • Letter: H
Question
have a bachelor degree in computer science but my job is not related to this field. I work at United Postal Service as a rural carrier.
I applied for Technical Support Engeneering.
Please, answer to these below 2 questions in one complete paragraph. Please, do not copy and paste, use your own words
Tell me about a time when you had to tell/show someone how to complete a task when that person had less knowledge on the given subject than you. Describe an example of a time y had to deal with an irate customer.Explanation / Answer
Answer 2:
While I work produce, I did have to handle floral sales when no one was present in that department. Once a woman came in for a pick up for some very specific roses, carnations, and for lack of a better term, fluff, like baby's breath. She was livid that the white roses she ordered were a slightly-yellow color, that her pink roses were a salmon color, and that their was not enough of the fluff. I first tried to work with her and meet her eye-to-eye on the issue, that yes, the flowers were not perfectly the colors she asked for but I can look in back and see if we have anything closer to what she needed. Unfortunately, we did not. The next way to offer a solution I offered to try getting the manager on the line even though she was home. The manager did not pick up. Finally, I directed them to the service desk on the off-chance they could contact another jewel and see if they have the flowers she wanted on hand, either to deliver to our store tomorrow or so that she could pick them up tonight.
Answer 1:
As always, when someone asks you to do something, and you don't understand, you talk.
In this case you talk with your supervisor and indicate that you don't understand the task.
If you find that it's the task orders you don't understand, you ask the supervisor questions until you understand what is being asked of you.
If you find that you understand the orders, but you don't have the ability/understanding to complete the task itself, then you tell the supervisor that you don't have the knowledge to complete the task. You may be able to find time to learn how before the task must be completed. Or you may be able to work with someone else who can help enough to make up for your lack of knowledge. Or the task may need to be assigned elsewhere.
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