ile Edit View History Bookmarks People Window Help DEMO INTEGRITY POLIC x ps://n

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ile Edit View History Bookmarks People Window Help DEMO INTEGRITY POLIC x ps://newconnect m heducation commo connect.html?return rl https%3A%2F%2Fconnect.mheducation.com%2Fpaamw Introductory Report-Submit Chapter 1. Introduction to Serv x -Services Marketing: Integrating Customer Focus Across the Firm - Zeithaml, Bitner, Gremler, 7e, Introduction to Serv Identify a true statement about customer service. Click the answer you think is right It is usually a paid service. It occurs only over the phone or via the Internet. It is a tangible product offering available in the marketplace. It can be provided remotely, without any human interaction. D Read about this Do you know the answer? I know it Think so Unsure No idea 25 items left 19

Explanation / Answer

D. It can be provided remotely, without any human interactions.

Companies like Amazon have programmed systems that are programmed to cater to customers. So, it becomes an interaction with a bot or program and not human interaction Which is, nowadays, a popular type of customer service.

Customer service can be for free, it is intangible and it can occur in person as well. Hence option D is correct.

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