Please read those passages, and answer the “For Discussion:” questions. 1. Which

Question

Please read those passages, and answer the “For Discussion:” questions.
1. Which of Fayol’s 14 universal principles of management in Table 2.1 are evident in the C.F. Martin case? Explain your reasoning for each principle selected.
2. What would Mary Parker Follett probably say about Chris Martin’s management style? Explain.
3. Is Chris Martin a Theory X or a Theory Y manager? Explain.
4. Is C. F. Martin a closed or an open system? Explain.
5. If you were responsible for designing and conducting a management training program for C. F. Martin’s managers, which of the management best sellers listed in Table 2.4 would you have them read? Why? y whienn hiey stared ther company They clearly demonstrate how succ ful companies produce quality products while also providing a great place to w Employees share perspective, which makes it easy to understand why Mitchell Gol Bob Willarns has gr% from 23 employees to more than 700. .mgbwhome.com/. Before watching the video, aer the following questions: For more informaabout Mitchell Gold+ Bob Williams, visit its Web site: w 1. Describe quality managemideas and practices ested by quality advoc Deming, Ishikawa, Juran, an%genbaum (disc ed in this chapter in the Qua 2. What responsiblity should a com hayts employees' quality of life and w 3. How can business owners and mar eremployees to produce their best worl Advocates section). ing conditions? Provide specific exam to support your answer After watching the video, answer he following goetions 4. For each of the quality dvocates referenced in estion 1, identify a quality id perspective and discys a corresponding practice in phce today at Gold +Willian 5. How does the woenvironment at Gold + Williams inpact quality and success? 6. From an empl yee recruitment and retention perspective, What benehits, policies managemt practices provide Gold + Williams with a competitive advantage? B plain 7. Op of the five overarching changes mentioned in Chapter 1 was environmentali and sustainability. Discuss how Gold +Williams is responding to this change a adapting its manufacturing practices CLOSING CASE SIX GENERATIONS HAVE FINE TUNED THIS GUITAR MAKER Chris Martin, CEO, C.F. Martin & Company, consistently make perfect guitars than anyone from founded in 1833: "Our business in America started that era. People stillsay C.F. Martin set the stando in Manhatan. The family moved to Nazoreth for qualiy for Americon guitors. [Pennsylvania] in 1839. They had come from a was going to become a marine biologist o small town in southern Germany, and they didn't worked here summers. People were saying, 'Aren't in o big metropolitan area. My you going to join the family businesse T remember greohgreatgreatgrandfather was able to more Iwent to a trade show with my father when I was

Explanation / Answer

Ans 1:

Following were the principles out of Fayol's 14 principles which were evident in the C.F. Martin case:

Ans 2:  

Mary Parker would be very positive about Chris Martin’s management style. Shifting from a top-down management structure to a more team-oriented approach is certainly aligned with Follett's focus on people. Everything Martin does is about valuing a motivated workforce and creating an environment where workers can shine which would be agreeable to Mary.

Ans 3:

Chris Martin is definitely a Theory Y manager. His pride in the company and his belief in his employees' ability to make the perfect guitar is evident. Theory Managers view their employees as one of the most valuable assets to the company, driving the internal workings of the corporation. They also assume employees are internally motivated, enjoy their job, and work to better themselves without a direct reward in return.

Ans 4:

Chris Martin is an open system. They rely on customers for their business, they hired people from different industries with expertise in quality and they seek learning opportunities from outside, nontraditional experiences such as Outward Bound.

Ans 5:

Following bestsellers, I would recommend for the management training program:

Ans 5:

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