Chapter 4 Experiential Exercise Magic Carpet Software To: Rajiv Dutta, Research
ID: 388807 • Letter: C
Question
Chapter 4 Experiential Exercise Magic Carpet Software To: Rajiv Dutta, Research Manager From: Amanda Schrenk, Vice President of Operations Re: Software Design Decisions Rajiv has been asked to research the role of emotions in decision making. What do the "experts" say? Is it even an issue that managers need to be concerned about? What's the best way to deal with it? Rajiv's boss expects a one-page bulleted list of the important points he will find from his research (with citations). Teaching Tip: The topics of diversity and professionalism may not sound like they fit together, but they both have a common component - they are both able to illicit strong emotions in individuals. And both diversity and professionalism are related to decision making. In assigning this case to students, be aware that the literature on emotions is grouped into the types of emotions, their origins, and their outcomes. Students may want to take several emotions and focus on two or three. The six major categories of emotions are anger, fear, joy, love, sadness, and surprise. Researching the outcomes of emotions in a business context, students will find the main relationship that has been examined is happiness and its relationship with employee performance/success.Explanation / Answer
Role of emotions in decision making - Experts' point of view
Citations: a.) Hastie and Dawes, 2001 b.) Baba Shiv, Graduate School of Business, Stanford University c.) Nasir Naqvi, Department of Neurology, University of Iowa College of Medicine d.) Antoine Bechara, Department of Psychology, University of Southern California
Do managers need to be concerned about it
Citations: a.) Jennifer George, Professor at Jones Graduate School of Business and the Department of Psychology at Rice University. b.) Erik Dane, Professor at Jones Graduate School of Business at Rice University.
Ways of dealing with emotions from the management point of view
A manager should take the time to jot down his/her thoughts and sort through the details before doing or saying something rash. This will provide some time for the emotions to recede and provide a logical understanding of the options available
Management should nurture a culture that encourages the team to speak up about their opinions and ideas
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