. Which of the following is the primary responsibility of the operations manager
ID: 389317 • Letter: #
Question
. Which of the following is the primary responsibility of the operations manager?
a. Converting a set of inputs to desired outputs at minimum cost
b. Designing an appropriate process to produce desired goods and services on time.
c. Managing capacity and ensuring quality
d. All of the above
e) (a) and (b) above.
5. The primary objectivesof operations management include:
a. Quality improvement, cost minimization and ensuring flexibility
b. Ensuring on-time delivery of goods and services.
c. New product design
d. All of the above
e. All of the above except (c) above
6. Which of the following two statements is true?
I: A batch process is characterized by jumbled flow while the line process is characterized by a sequential flow.
II. To produce highly standardized products in large quantity continuous flow line system is more appropriate compared to a job shop system.
a) Only I is true
b) Only II is true
c) Both I and II are true
d) Both I and II are false.
7. Which of the following is an example of a business that uses a project process?
a. Oil refinery
b. Microwave manufacturing
c. A machine shop that produces a variety of machines
d. Construction of a dam
8. A company produces a unique product with a complex set of tasks. The appropriate process to use for this product is:
a. Job shop
b. Continuous production
c. Batch
d. Project
e. Mass production
9. Which one of the following is not an “input” for a university system?
a) Graduates
b) Equipment
c) Facilities
d) Staff
10. Suppose a company plans to start a factory to produce toys. The toys will be ordered by customers and orders will vary both in quantity and product specification. The company is not sure whether to use an assembly lineor a job shopprocess. Based on the information presented above, the appropriate process to use is _____________.
a. assembly line
b. Job shop
c. either assembly line or job shop.
d. Cannot be determined
11. ______ enables the production of customized products at a relatively low cost by utilizing economies of scope that is made possible by technological advances.
a) Concurrent engineering
b) Economies of scale
c) Mass customization
d) mass production
e) (a) and (b) above.
12. A company seeks to design a process to manufacture a product called X which is characterized by high product variety and moderate demand. Which of the following process design is most appropriate?
a. Line
b. Continuous production
c. Project
d. job shop
e. Mass production
13. Which of the following is an example of a line process designed to produce a standard product (with minor differentiation)?
a. Cannery
b. Production of a new Broadway play
c. Auto assembly
d. Sugar refinery
14. When different functional areas (such as marketing, engineering and operations) collaborate on developing a new product, the approach is known as _________.
a. Sequential process
b. Traditional approach
c. Concurrent engineering
d. Both A and B
e. None of the above
15. Which of the following is notone of the primary functions of the operations manager?
a. Quality management
b. Capacity management and process design
c. Advertising and customer relations management
d. Workforce and inventory management
e. All of the above are primary functions of the operations manager.
16. A company has developed a unique process that its competitors have not been able to copy. . This is an example of which of the following:
a. Objective
b. Mission
c. Strategy
d. Distinctive Competence
e. Policy
17. The capability to produce a variety of customized products at low cost in large quantity due to economies of scope is known as:
a) Economies of scale
b) Mass customization
c) Mass production
d) Economic efficiency
e) Quality Function Deployment
18. In selecting a process to convert inputs to outputs, all of the following ____ must be considered?
a) Capital requirements
b) Labor skill
c) Initial investment cost
d) All of the above.
e) A and B above
19. The meal preparation process in the kitchen of a large school cafeteria can best be described as ____ process.
a)Continuous flow
b)Assembly line
c) Batch
d) Project
20. Which of the following are characteristics of a global corporation?
a) A separate subsidiary or division is created for each country where it does business
b Products are designed for a worldwide market
c) Products are designed for each individual market
d) Both (b) and (c)
21. Quality Function Deployment
a) Is also called “a house of quality”.
b) Considers customer requirements as well as engineering characteristics
c) Links customer requirements with engineering characteristics
d) All of the above.
e) Only (A) and (B) above.
22. Value Analysis (or value engineering) ______________
a) Improves the quality of the product without increasing the cost.
b) Reduces the cost without reducing the quality of the product.
c) Uses market analysis to boost the value of the product
d) Only (a) and (b) above
e) Only (b) and (c) above
23. Process design is primarily concerned with:
a) addressing the needs of the customer with appropriate product design
b) determining the best way to produce the desired product efficiently and effectively
c) The external appearance of the product
d) The technical excellence of the product
24. Some businesses follow a strategy of innovation (e.g., Apple) while others pursue a
strategy of imitating what others have innovated. The company that uses product imitation strategy benefits from ____ and _____.
a) Flexibility, price
b) Flexibility, quality
c) Process standardization and low price.
d) All of the above.
25. The key performance measure of a make-to-order process includes:
a)Meeting customer specifications
b)Forecasting demand accurately
c)Having adequate inventory on hand to meet demand.
d)Meeting delivery due dates
e) Only (a) and (d) above
26. A company has a product with unique features not matched by the competition and customers are clamoring to buy the product due to its uniqueness. Until matched by the competition, this unique feature becomes ____ for the company.
a) Order qualifier
b) Order equalizer
c) QFD
d) Order winner
e) Cannot be determined
27. Flexibility is considered one of the important operations objectives for a company. Operations flexibility refers to the:
a) Ability to design highly standardized processes to maximize efficiency.
b) Ability to accommodate customer requests for design change or delivery due date.
c) Ability to accept non-standard inputs from suppliers.
d) All of the above.
e) Only (a) and (b).
Explanation / Answer
4. d. An operations manager is responsible for end-to-end management of all operations which includes maintaining capacity, ensuring quality, maintaining lead time, work flow, etc.
5. e. The primary objectives of operations management include quality improvement, cost minimization, ensuring flexibility and ensuring on-time delivery. However, the process of new product design falls under the aegis of the research and development team.
6. c. In a batch process, products are produced in batches or groups instead of being produced in a continuous stream. Hence it makes the batch process a jumbled flow while in a line process, the products are produced sequentially. Hence Statement 1 is true. Job shop method is used to produce a variety of customized products.Conyinuous flow line process is the best to produce standardized products. Therefore, statement 2 is also true.
7. d. The construction of a dam is a project process as it will involve all phases of initiating, planning, execution, controlling and closure.
8. d. Project process is the best to produce a unique product with a complex task set.
9. a. Graduates are not inputs in a university. They are rather outputs.
10. b. The appropriate method will be to produce through job shop. This is because the toys are customized and small batches of the same could be prepared usingg job shop as the type of manufacturing process.
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