I am struggling with question 2 & 3 need some help. OPERATIoNS STRATEGY IN A GLO

Question

I am struggling with question 2 & 3 need some help.

OPERATIoNS STRATEGY IN A GLOBAL ENVIRONMENT 55 CASE STUDIES A huge market esists for sutomobile rune-ups, oil changes, and penson checking u sbrication service for more than 250 million vehicles on U.S. i reads. Some of this demand is filled by full-ervice auto dealergarage pit, removing the oil ships, some by Walmart and Firestose, and some hy other tire the differential and t service dealers. However, Rapid-Lube, Mobil-Lube, Jidty-Lube Precise task assigsments and good training are designed so move d levels under the hood, another assigsed interior vacsuming and window cleaniog, nd the third in the removing the od iser, draining the oi checking transmissios, and lubricating as necessary be you and erters lave also devcdoped strateps to accammsdale this he ce isio asd out of fhc ay in e atinut is so charge no more, and hopefully less, than gas statioss, adio Rapid-L.ube stations perform ol changes, lubrication, and motive repair chains, and auto r cleaning in a spotless environment. The buildings are and faster service clean, usually painted white, and often suerounded by neaty trimmed landscaping. To facilitate fast servi ice, cars can be Discussion Questions rourh three abreast. AI Rapid-L.ube, the customer is1. What conocus theveion of Rapid-Lub esk asd i ippisca greeted by service representatives who are graduales of Rapod- U. The Rapid-Lube school i Hamburger University near Chicago or Hoiday Inn's training school in Memphis The groeter competitors perform the 30 dechions of operinecs manags sent s. how Rapid Lube performs takes the order, which typically them includes fluid checks (oil, water, brake fluid, transmission fluid, differential grease) and the necessary lubrication, as well as fil- Is it likely that Kapid-Lube has ioamvd prod ter changes for air and oil. Service personnel in neat uniforms then move into action. The standard throe-perion team has one more traditiosal competitor Why How productivity in this industry?

Explanation / Answer

2 -

Rapid lube provides competitive advantage via following specific factors.

Product design

By following the Nehru product design that could be specifically defined as a lubricating automobiles allows it to the subsequent development that is focused on creation of more efficient operations. It also increases the chances of opportunities and availability of better business operations for the organisation as this type of implementation provides extensive support to its capabilities of expansion.

Quality

This is a service standard of rapid lube that any car that is serviced in the facility leaves the station in every 5 minutes. Which directly create an extensive quality standard of operation benefit in the organisation in a very positive way.

Process

It has three service bays with each and every bay maintained by a separate service team. this a type of process provide set an ability to create a better serviceability by implementing a faster process of service increasing their competitive advantage over the competitors as this service is not being used by any of the specific competitors in the same industry.

Location

It operates from its own premises where the buildings are cleaned and usually located near residential area providing it adequate access as well as availability of recognition to the people.

Human resource

There a resource strategy is directly focusing on hiring for Employees with Limited skills. Each and every employee is trained with Limited number of task so they can Excel in their respective field of operation increasing the overall efficiency as well as productivity and increasing the impact of the services provided by the organisation.

Supply chain

Supply chain is highly maintained by negotiating with the large purchase and consistently negotiation with the suppliers to maintain better standard in Operation. This type of approach provides extensive support to the overall serviceability and also helps the company to maintain competitive advantage by focusing on different factors of operation rather than focusing on less efficient sources of supply chain creating a competitive advantage by having and availability of better supplier relationship.

Inventory

By keeping the inventory investment at a minimum scale as well as expecting a high turnover is the mean strategy. This type of approach is directly ensuring that Rapid lube would not incur expensive holding cost providing it competitive advantage in the respective field.

Scheduling

Scheduling of rapid lube services is very similar and quite state forward for most of the vehicles. Once volume as well as the fluctuation is it determined it would provide services on the basis of least possible time frame by using their overall human resources efficiently and assessment of staffing and customer relations.

Maintenance

We have very little equipments to be maintained as availability of three bay system directly increases the overall adaptability towards better implementation of a plant where maintenance of the tools can be easily done without having extensive cost involved in any maintenance process.

3 -

Definitely Rapid lube can increase the productivity by having a competitive advantage for quicker service provision. The most important part with the customers to remain faithful to the business is there a timely service and a culture of operation where speed and multitasking is the main essence of the service provided by the company. Managing employees in a simplified and timely manner helps the company to focus on other aspects of service provision and maintaining a competitive advantage in their respective segments. This type of approach also helps to cut down the overall cost involved in Operation providing better revenues for the organisation as well as also having a structure with less operation steps, overall efficiency as well as productivity of the system is very widely increased as compared to the traditional competitors.

P.S. - please leave a comment if any explanation is needed.

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