13. (3 points) The theory states that improvements in quality lead to lower cost

Question

13. (3 points) The theory states that improvements in quality lead to lower costs because they result in less rework, fewer mistakes, fewer delays and snags, and better use of time and materials. Lower costs, in turn, lead to productivity improvements a.Quincunx b.Basic Elements of Improvement c.Absolutes of Quality Management d.Deming Chain Reaction 14. (3 points) According to point one of Deming's 14 points for quality improvement, the responsibility of improving a firm's competitive position lies with top management suppliers c.middle management d.employees 15. (5 points) What is the difference between a "Leader" and a "Manager?" 16. (3 points) A call center for processing book orders is investigating their error rate. The procedure calls for the customer service representative to gather the following information on each order a. Name exactly as appears on credit card. b. Billing address exactly as on credit card statement. c. Credit card number d. Credit card expiration date e. Ship to address f. Product ID being ordered g. Quantity delivered h. Source (how did you hear from us? i. Have you used our website? j. If so, was it helpful? In a sample of 4,000 orders, 700 errors are found on 200 of the orders. What is the DPMO?

Explanation / Answer

13) Deming Chain Reaction ( Part D ) is the correct answer.

This is because Deming Chain Reaction includes reduction of costs by the improvement in process and in due course improving productivity.

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