When sending messages both internally (within your company) and externally (outs

Question

When sending messages both internally (within your company) and externally (outside your company), how do you differentiate between sending an informal document or a more formal document (via e-mails, memos, or letters)? In what situations is an e-mail appropriate? In what situations are memos and letters appropriate? When would you make conference calls? For a business letter, what are some ways in which the 'tone' can be misunderstood? What can you do to avoid this possibility of miscommunication when writing a letter? Have you ever written a letter where your 'tone' was misunderstood? Share your experience. Can technology tools help in eliminating the possibility of miscommunication?

Explanation / Answer

Sender's name
Sender's address

(1 space)
Today's date

(drop down four lines)

Recipient's business name

Attention: person it's going to

Recipient's address

(drop down two lines)

Dear Name:

In this type of modified block letter, all the paragraphs line up at the left margin. You do not need to indent at all. The margins should be set to 1-1.5" all the way around the page. If you are using company letterhead, you will need to account for that in figuring the margin where the letterhead is placed on the page.

You only need to single-space between sentences. Leave an extra open line between paragraphs.

Sincerely,

(drop down four lines)

Signature here

Add name,
Add title

[Identification initials]

Enclosures:

cc: Name

Name

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