There are several quality tools in quality management. How would one of the tool

Question

There are several quality tools in quality management. How would one of the tools (survey) be useful in an organization like Burger King where quality issues are addressed and recommendations for improvement occur?
1) What data would be necessary? 2) What kind of results and insights would surveys generate? 3) How would it fit in with other tools...mistake proofing, critical incident, and the five whys and five how’s? 4) how can surveys be used in this organization or any fast food organization


Best answer for detailed response! There are several quality tools in quality management. How would one of the tools (survey) be useful in an organization like Burger King where quality issues are addressed and recommendations for improvement occur?
1) What data would be necessary? 2) What kind of results and insights would surveys generate? 3) How would it fit in with other tools...mistake proofing, critical incident, and the five whys and five how’s? 4) how can surveys be used in this organization or any fast food organization


Best answer for detailed response!
1) What data would be necessary? 2) What kind of results and insights would surveys generate? 3) How would it fit in with other tools...mistake proofing, critical incident, and the five whys and five how’s? 4) how can surveys be used in this organization or any fast food organization


Best answer for detailed response!

Explanation / Answer

1. Seven tools

Cause & effect diagram will work

Fishbone diagram is for major sources of the problem.

Data on the problems the fast food restaurant chain.

2. consumer insights can come from data - the preferred products, service quality, factors that matter

3. Five whys, and, five hows

4. Surveys are for consumer insights, and, can also come from the employees. Surveys are built on a likert scale. These can be on

Survey for the consumer

Survey for the personnel

The data can be used with other quality tools; one can go into the details of the problem, and, look for solutions.

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