4.3 Positive and Courteous Expression L.o.4 YOUR TASK Revise the following state

Question

4.3 Positive and Courteous Expression L.o.4 YOUR TASK Revise the following statements to more positive and courteous. Se Is alication is c. Your message of April 1 claims that the blade in your food processor malfunctioned. Although you appar- ently failed to read the operator's manual, we are send- ing you a replacement blade PLUS another manual. Next time read page 18 carefully so that you will know how to attach this blade. d. Customers are ineligible for the 25 percent discount if they fail to provide the discount code at the time of purchase. . As team leader, you apparently failed to remember that you have already assigned me two gigantic and complex research tasks, and now you have dumped another big job on me-one that I can't possibly begin until after finish the other two jobs. We regret to announce that we can offer t discount only to the the first 25 buyers, so a 4 Bias-Free Lanau

Explanation / Answer

The follwoings are the revised version of the statements in more courteous form -

c) We are sorry for the message that we recive from you on April 1 claiming malfunctioning of the blade in food processor. We fear that the blade might have malfunctioned because of failure to compliance with manual out of unavoidable reasons perhaps. At your service We are sending a replacement blad and also a manual, in case you dont have the first one. Kindly refer to page number 18 of the manual before attaching the blade to avoid any further probelm.

d) To avail the 25% discount, customers are required to provide the discount code at the time of purchase. All customers are requested to kindly follow up at this requirement.

e) I beg of your pardon to kindly excuse me with this new job being assigned to me. I have already been assigned by you with two other gigantic and complex reserach tasks which need completion before starting this new job. Thus, kinldy excuse me for this new job.

f) We are happy to announce that the first 25 buyers will get 25% discount on sale, so Hurry UP! be lucky to get 50% discount.

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