You get a call from a customer saying that, when she types on her new laptop, th

Question

You get a call from a customer saying that, when she types on her new laptop, the cursor jumps all over the screen. She’s concerned that she has a faulty product and asks if she should ship it back to the manufacturer under warranty. You ask to take a look at the circumstances of the problem while she’s typing and to examine her laptop. What do you discover is the most likely cause of this behavior?

A. The cable connection between the keyboard and the motherboard is loose.

B. The keyboard drivers are corrupted.

C. Excessive pressure on the keyboard during typing is causing the problem.

D. The customer is accidentally contacting the touchpad during typing, moving the cursor.

Explanation / Answer

D. Sometimes during typing, a customer can accidentally brush her fingers on the touchpad, causing the cursor to move. You can either turn off the touchpad or the customer can learn to type so that she only touches the keyboard.

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