Why do you need to learn about documenting business process? Process maps help b

Question

Why do you need to learn about documenting business process? Process maps help businesses identify the activities that are necessary to complete a process. Looking at a process map, business managers identify activities or tasks, roles, actors, flows of materials and flows of information between activities and roles. A process map may also help identify tasks that could be improved or be supported by a computer information system (CIS). CIS could make the activities in the process go faster, be more accurate, or be less costly. For example, if one of the actors or tasks become a bottleneck causing delays to occur, perhaps adding resources or automating certain tasks would lighten workloads.

Required Assignment

Scenario:

For this assignment, think of a small or medium size (SME) retail business (clothing, coffee, meals, bicycles, automobile) and how they handle a sales process. Identify the different activities and roles the customer and each employees working on the sales process take on and what information or materials each role or task requires as input to generate a specific output that is required by the following activity or role. Think of the scope of your process map and remember to keep a balanced level of detail within each of the activities. Assume that

Instructions:  

1. Write a statement describing a business process you want to model. You need to see the process from the perspective of the business, not the customer. Name the process, its activities or tasks, roles and actors (who does what), material flows (things that get produced) and information flows (messages between activities and roles, information that the actor doing the next activity needs). Note that an actor in a process can be an (non-human) artifact (machine or computer). Example of processes: Selling an (unassembled) bicycle, sselling a cup of coffee at Starbucks, selling a Sandwich at Subway, selling a book on Amazon.com.

2. Draw the business process using BPM notation. To draw the diagram you may use Bizagi (free download for MS Windows from Bizagi.com *), Visual Paradigm (free download for OS from visual-paradigm.com *), MS Visio (free download using your MS DreamSpark account*) or even MS Power Point

Explanation / Answer

https://jdlbusiness.wordpress.com/2017/10/03/process-mapping-case-of-a-retail-store/

this link has the business map of a cothing retail store. role of sales representative, dressing room attendant, cashier and customer are clearly explained. if you want any other information feel free to comment.

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