You have just received an order from an Internet retailer for some equipment you

Question

You have just received an order from an Internet retailer for some equipment you need for a business presentation. Unfortunately, some of the equipment is damaged. Write a letter to the retailer in which you explain the damage, express your dissatisfaction with the shipment, and describe what you want the retailer to do to fulfill your shipment. Develop a response that includes examples and evidence to support your ideas, and which clearly communicates the required message to your audience. Organize your response in a clear and logical manner as appropriate for the genre of writing. Use well-structured sentences, audience-appropriate language, and correct conventions of standard American English.

Explanation / Answer

Subject: Defective shipment received, please ensure that the defective parts are replaced within the next seven working days.

Hi Name of the retailer,

This is with reference to the shipment that was ordered online on 28/82018, with shipment Number AWB12345 . It since notify you that the shipment has arrived successfully but there is a quality issue because we observe that around 12 percent of the products do not follow the specifications defined by us and hence our business is affected to quite some extent.

I believe that we deserve a compensation, although we have incurred a fair bit of loss, we will just claim the amount regarding the retus and therefore will be satisfied.

A kind and positive reply from your side will be higly obliged.

Thanks

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