representative to assist them.h t iur a sure and how order system in terms of qu
ID: 396244 • Letter: R
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representative to assist them.h t iur a sure and how order system in terms of qualiy ective service, ed Internet e success of the CASE PROBLEM 2.2 Quality Management at State University value of a State education-that is, tho value parents and stu dents are receiving for their money. This increased scrutiny has As a result of several years of severe cuts to its operating bud been fueled by numerous media reports about the decreased get by the state legislature, the administration at State Univer- emphasis on teaching in universities, low teaching loads by fac- sity has raised tuition annually for the past five years. Five years ulty, and the large number of courses taught by graduate stu ago getting an education at State was a bargain for both in- dents. This, in turn, has led the state legislature committee on state and out-of-state students; now it is one of the more ex higher education to call for an "outcomes assessment pro- pensive state universities. An immediate repercussion has been gram" to determine how well State University is achieving its a decline in applications for admission. Since a portion of state mission of producing high-quality graduates. funding is tied to enrollments, State has kept its enrollments up On top of those problems, a substantial increase in the col at a constant level by going deeper into its pool of applica lege-age population is expected this decade, resulting from a tions, taking some less-qualified students. baby boom" during the 1990s. Key members of the state legis- lature have told the university administration that they will be The increase in the cost of a State degree has also caused legislators, parents, and students to be more conscious of the expected to absorb their share of the additional students duringExplanation / Answer
State university can generate more funds and improve its operations and brand name with the adoption to philosophy of total quality management (TQM). TQM process can be initiated with the following steps:
1) Restructure the departments and administration. It should be done on the basis of modern teaching curriculum, assessment of teachers, students evaluation on credit based system, learning through participation, skill development practices, sports and drama’s to learn and opt as a career choice.
2) Enrolment should be done under the guidance of world's top universities and institutions
3) Quality circles should be framed to improve qualities of each and every single task done by students, faculties and administrators.
4) Ultra modern teaching aids must be installed to the classroom. An interactive learning should be given to students.
5) Under government protection, Fund should be raised from industry participation and donations from alumni.
6) Placement and training activities should be given more emphasis. The real aim is to produce great personality from the university. A successful graduates who fulfils the need of society and industry.
7) Research wing should be established which generates more fund from industry, government contracts and foreign assignments.
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