Tammy Nielsen is the CEO of Bendigo Tours & Travel. Bendigo Tours & Travel is on
ID: 397865 • Letter: T
Question
Tammy Nielsen is the CEO of Bendigo Tours & Travel. Bendigo Tours & Travel is one of the leading Tour Operators in Australia, providing comprehensive services for groups and individuals from and to the country. In your role as an IT project manager, you will help Bendigo Tours & Travel to develop a new information system. Background Bendigo Tours & Travel was first established in the year 2009 by qualified professionals with more than twenty years of experience in the tourism industry. Holding places, people and customs through professional guides, modern transportation, quality hotels, fine restaurants and other key vendors. Company’s specialized departments offer a diversity of services. Every department works independently to provide the best service to customers, targeting their friendship and a long lasting relationship. Bendigo Tours & Travel was recently nominated as the Leading Australian Travel Agency by the World Travel Awards for 4 years on a row 2015, 2016, & 2017. It is worth to mention that Bendigo Tours & Travel is the only company in Australia nominated to such prestigious award.
All services and departments are located in Melbourne, starting with the Management and Administrative Department, Operational Department, Reservation Department, Product Development, Sales & Marketing, Inbound, Outbound & Ticketing Departments, giving a competitive advantage by being all under one roof. Tammy Nielsen recently asked you to work with him as an IT project manager. He wants you to help of Bendigo Tours & Travel manage the development of an information system that will support the company’s operations and future growth. At your initial meeting, he provided you with some background information and asked for your suggestions about how to begin. At your desk, you begin to review Bendigo Tours & Travel’s situation. The company’s head office located in busy Melbourne CBD. Company’s services include EVERYTHING related with tourism
Tammy Nielsen believes that a new information system is required to support its business and information management needs. The new system would replace a mix of paper-based and fragmented computer systems. Tammy wishes an information system to support the airline reservations, hotel reservation, accounting and payroll functions of the company as well as a system to support the world-wide car rental, Computerized Reservation Order Entry (CROE) and a Decision Support System (DSS). Tammy explains that they are looking for a system implemented by company’s hotels to allow guests to create secure online reservations. The hotel reservation system can be synced, not only with company’s current website, but also with Facebook. This allows guests to reserve rooms in a way that is convenient for them via social media. In addition to allowing guests to book online directly, these reservation systems can also provide hotel operators with additional resources. For example, a channel manager may be a part of the reservation system, giving hotel operators the chance to distribute their products and live availability simultaneously to their entire network of online agents. An estimated cost for the project is $680,000. The company decide the discount rate of 6.5% for the financial analysis. The initial cost estimate also includes $45,000 for purchasing software and services from suppliers. Annual maintenance costs of $55,000 is also included. After three years of regular maintenance, the company also gets a 50% discount in the maintenance cost for the coming years. Projected benefits of this project would be approximately $320,000 per year. Tammy who would sponsor this project which she thinks could be completed within 7 months and the new system will have a useful life of at least five years after the deployment. She also realise some potential issues like security, process reservations, payments and so on, that can cause serious issues in the success of this project. Tammy asked you and your team to manage the project.
Can you help me,pls?
A question is Prepare a communication management plan for the project.
Explanation / Answer
Bendigo Tour and Travels Information System
COMMUNICATIONS MANAGEMENT PLAN
Version 1.0
September 10, 2018
VERSION HISTORY
Version #
Implemented
By
Revision
Date
Approved
By
Approval
Date
Reason
1.0
Project Manager’s name
Sept 10, 2018
Tammy Nielsen (CEO)
Sept 11, 2018
This is the first draft of the document and no revision has been done yet. Hence this column can be left blank
Introduction
Purpose of Communications Management Plan
The purpose of this document is to create and delineate a clear line of protocol in terms of meeting the communication requirements of the project. The Bendigo Tours and Travel Information System Project Communication Management plan (CMP) attempts to define the structure of information exchange, and distribution medium so that all the critical links to the project are implemented and there is complete clarity for the all the stakeholders involved.
The intended audience of Bendigo Tours and Travel CMP is the CEO, project manager, project management team, the respective department heads, and any other senior leader who would have a contribution to the implementation of the project.
Stakeholder identification and analysis
Name
Title
Contact
Communication
Vehicle
Comments
Tammy Nielsen
CEO
tammyneilsen@btt.com
Status Reports, Internal Project Status Meeting
Insert imaginary email IDs or phone numbers
Responsible for overall supervision of the project
Project Manager’s name
Project Manager
projectmanager@abc.com
Status Reports, Internal Project Status Meeting, Department status reports, project management status reports, third party engagement reports, testing reports of various software involved
Insert imaginary email IDs or phone numbers
Responsible for coordination with various stakeholders and its own project management team
Project Management Team Members name
Project Management team member
abc@abc.com
Department status reports, project management status reports, third party engagement reports, testing reports of various software involved
Insert imaginary email IDs or phone numbers
Ground level execution of various technologies and software. Vendor management
Communications Matrix
Vehicle
Target
Description
Purpose
Frequency
Owner
Distribution
Vehicle
Internal/
External
Comments
High Level Status Report
All Stakeholders
One page communication of project progress and deliverable status
Monthly
Project Manager
<Email>
Internal
High level discussion of project status
Department Status Report
Department Heads, Project Manager, Project management team
Status of various activities in connection to departments
Bi-Weekly
Project Manager
Face to face discussion
Internal
One level below high level, to ensure coordination between various stakeholders
Project Management Status Report
Project Manager, Project Management Team
Status of projects with internal and external vendors
Weekly
Project Management Team
Face to face discussion
Internal, however can be external basis need
Ground level cooridination
Communications Management Plan approval
The undersigned acknowledge they have reviewed the Bendigo Tours and Travel Information System Project CMP and agree with the approach it presents. Changes to this Communications Management Plan will be coordinated with and approved by the undersigned or their designated representatives.
Tammy Neilsen, CEO
Project Manager Name, Project Manager
"Please note that as per the last line of your question I have only given you the format of the communication management plan"
Version #
Implemented
By
Revision
Date
Approved
By
Approval
Date
Reason
1.0
Project Manager’s name
Sept 10, 2018
Tammy Nielsen (CEO)
Sept 11, 2018
This is the first draft of the document and no revision has been done yet. Hence this column can be left blank
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