OSCM 3321 Quiz 1 -Chap 1 & 2 Version D 1) Which of the following pioneers was NO

Question

OSCM 3321 Quiz 1 -Chap 1 & 2 Version D 1) Which of the following pioneers was NOT making a professional impact during the Scientific Management Era? A) Frank Gilbreth N. Edwards Deming C) Henry L. Gantt D) Lillian Gilbreth Frederick W.Taylor 2) Which of the following tasks within an airline company are related to operations? A) crew scheduling B) international monetary exchange C) sales D) advertising E) accounts payable 3) Which of the following is NOT one of the 10 strategic operations management decisions? A) layout strategy B) maintenance C) process and capacity design D) mass customization E) supply chain management 4) Walter Shewhart, in the provided the foundations for- --in operations management. A) 1920s; statistical sampling B) United Kingdom; mass production C) U.S. Army; logistics D) nineteenth century; interchangeable parts E) 1900s; queuing theory 5) The field of operations management is shaped by advances in which of the following fields? A) chemistry and physics B) industrial engineering and management science C) biology and anatomy D) information technology E) all of the above 6) Which is NOT true regarding differences between goods and services? A) Services are generally produced and consumed simultaneously; tangible goods are not. B) Services tend to be more knowledge-based than goods. C) Services tend to have a more inconsistent product definition than goods. D) Goods tend to have higher customer interaction than services. E) Reselling is unusual in services; goods often have some residual value.

Explanation / Answer

Qyestion-1

Answer (B)- W.Edward Deming

Explanation- Fredrick Taylor is known as tghe father of scientific managemnt. Henry Gantt was the disciple of taylor and deeveloped gantt chart. Frank Gilbreth and Lillian Gilbreth were a husband and wife team developed scientific management methods. but W edward beming was known as proponet of Statistical Quality control.

Question-2

Answer- (A)- crew scheduling

Explanation- Operations was previously called as production showing the origins in manufacturing. but in service industry like airlines they have to provide better services to the customers where planning, organizing and supervising the crew members is very important.

Question-3

Answer- (D)- mass customization

Explanation- 10 strategies includes- Goods & services, Quality Management, Process and Capacity design, location, layout strategy, Human resources & job design, Supply chain Management, inventory, Scheduling and Maintenance

Question-4

Answer- (A) -1920, Statistical sampling

Explanation- Walter Shewhard established the foundation for statistical sampling and quality control in operation management

Question-5

Answer- (E) all of the above

Explanation- the knowledge from different field is used in operation management like knowledge in chemistry will help in chemical industry to manage operations in that particular industry

Question-6

Answer-(A)- Services are generally produced and consumed simultaneously tangible goods are not

Explanation- both goods and services are produced and consumed

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