You are the plant manager at Acme Plastics. You are running two shifts, a day sh

Question

You are the plant manager at Acme Plastics. You are running two shifts, a day shift and an evening shift. Before the day shift leaves each day, the workers must get an adequate supply of raw materials from the warehouse for the evening shift to use. On several occasions, they have failed to do so. By the time the evening shift gets to work, the warehouse is locked up, and it takes about three hours to get someone out to unlock it and get the production line rolling again. The two shift supervisors are at each other's throats, and you have to do something to correct the situation. What is the basic problem causing this conflict? What could you do to solve it?

Explanation / Answer

Conflict often plays a major role in the work organization. It is often seen as a fight, a straggle, uncomfortable work place. No doubt, there are more and more conflicts occur in our organization today. Somehow the conflict reasons should be identify and understand. It is known that organization might have more conflict under such condition: various environments, various employee differences, less time for face to face communication, cross-culture management. However, conflict occurs in organizations might not be destructive. It provided the opportunity of energy associated with tight relationship and directed toward problem solving and organizational improvement. However, managing conflict effectively requires that all parties understand the nature of conflict in the workplace. There are two organization views of conflicts: the dysfunctional view of organizational conflict is embedded in the notion that organizations are designed to achieve goals by creating structures that perfectly define job responsibilities, authorities, and other job functions. Second, the functional view of organizational conflict oversees conflict as a productive force, one that can stimulate employees in the organization to increase their knowledge, skills and total outcome. As well as their contributions to organizational innovation creative and powerful productivity. In the employees

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