Can anyone please help me with the Fill in\'s? %u2028 The flow and storage of go

Question

Can anyone please help me with the Fill in's?

%u2028  The flow and storage of goods, services, and related information from production to consumption is referred to as _____________.

%u2028  The level of productive output of an organization in a specified period of time is referred to as its _____________.

___________ (last name) was a statistician who developed 14 points which placed greater importance on the managerial aspects of quality than on statistics.

38

%u2028  The two key facilities-related decisions for a business involve its __________ and its ____________.

The cost incurred when a customer is exposed to poor quality is ____________ failure.

%u2028A memo that is generated illustrates an example of a ___________ customer

%u2028A cost _________ is an item for which costs are measured and assigned.

________    ________ is a methodology used to obtain quality control and reduce variability to be almost nonexistent. It refers to very tight control over processes.   The five processes contained in this methodology are:%u2028D__________%u2028M__________%u2028A__________%u2028I___________%u2028C__________%u2028%u2028

Resource ___________ measure demands placed on resources by activities and are used to assign the costs of those resources to activities

The most popular quality certification program is ______ (letters) _______(digits).

The Malcom _____________(last name) Quality Improvemnet Act was enacted in 1987

_________ costs are unrelated to the volume of output and include such costs as facility construction or other start-up costs.

___________ are additional capabilities that can be added to a product or service.

Explanation / Answer

1. logistics

2. productivity

3. W. Edwards Deming

4.

5. external failure

6.

7. assignment

8. Six Sigma, Define, Measure, Analyze, Improve, and Control

9. Activity Based Costing

10.

11. Baldrige National

12. Sunk costs

13. Features

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