Assume you are the hotel manager of Miramar Hotel. The air conditioning has stop

Question

Assume you are the hotel manager of Miramar Hotel. The air conditioning has stopped functioning on one of the busiest and hottest weekends of the year.

You need to explain the situation and what you are going to do (or have done) about it to three audiences: (1) Your guests, (2) Your co-workers who will be helping you solve the problem, and (3) Your boss, who will not be at the hotel on Monday.

Develop a plan for the message you will send to each of these audiences in which you will follow the five-steps for planning a message.
Be sure you consider your goal in communicating with each audience, the format/channel your communication will take, the content each audience will need, and the tone and style that will be appropriate for each audience.

Explanation / Answer

to the guests: welcomes to our prestigious Miramar hotel. we are pleased to welcomes you and it is a great honor to us to receive you. we provided all kinds of emenities and facilities to you here. but unfortunately our A/C is not functioning, we are sorry to say that. but we will make it availabe as soon as possible. please consider my request and enjoy the serve.

to the workers: unfortunately our air conditioning is not working, and i tried to my level best to over come this problem. but to day our manager is on leave, we should wait till turns into hotel. please make sure that no customer suffers with this. and make any alternatives to them if possible and serve with care.

to the manager: dear manager; onfortunately our airconditioning system is stopped functioning. please make arrangements to correct it and solve this problem as soon as possible.

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