33. Alternative views about quality. Here are several comments that relate to ei

Question

33. Alternative views about quality. Here are several comments that relate to either the quality-based view or the traditional view of quality.

a. Indicate whether each statement best describes the quality based view nor the traditional view of quality

b. Indicate what each statement would say if it related to the opposity view of quality. For example. If the statement relates to the quality-based view, then give a statement that would reflect the traditional view of quality.

1. Most of our staff accountants don’t stay with us long enough so that we can trust their work.

2. You get what you pay for. If you buy high-quality computer equipment, you will have fewer breakdowns and less time lost on the job.

3. There is no reason to buy high-quality appliances for our house because we plan to sell it in five years.

4. I shop only where I trust the people who sell me stuff.

5. We have always done (name the activity) this way. There is no point in changing now.

6. High quality comes with high costs.

7. I know that providing high quality services pays off in the long run, but if I spend more than my budget. I won’t be around here in the long run.

8. We spend 20 percent of our total product costs on rework. We must find a way to improve the quality of our production processes.

9. Training costs a lot of money. We can’t afford to provide a lot of training only to have employees quit.

Explanation / Answer

Traditional view of quality

Modern view of quality

1. Traditional view

Relationship with the staff is built after hiring; recruits are judged on their traits of reliability while hiring. The organization delegates responsibility and trusts its employees.

We trust our staff and the turnover is low.

2. Modern view

Higher quality will reduce the number of breakdowns

Low quality is due to the worker being unskilled

3. Traditional view

Low-quality product will not last 5 years

A quality product will last for years. New and better products will be available after a few years as the cost of the technology used will decrease.

4. Modern view

Reliability is essential; It is important for a brand to work on having consumers trust the brand

5. Traditional view

It is important to change processes; to implement systems for improvement in production or services

6. Modern view; Costs may reduce due to reduction in production cost

7. Traditional view; reduction in cost is experienced even in the short-term

8. Traditional view; Quality is not only about production process

9. Traditional view; Employees are trained before the job and through on-the-job training. It is essential for higher productivity.

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