https://www.huffingtonpost.com/great-work-cultures/a-culture-of-legacy_b_1290401

Question

https://www.huffingtonpost.com/great-work-cultures/a-culture-of-legacy_b_12904018.html

use the link above to provide the answer to the directions below please.

summary of the article

analysis of the article

opinion of the article

and if the author was bias or not. in a separate paragraphs

As you explore the literature for the bib cards in the course, I want you to think of yourself as an ambulatory care services administrator/manager. Picture being responsible for the facility, its employees, and all the factors that encompass your role.

Directions: The focus of this week's chapter is "patients first" and a "service culture". You may find articles that discuss a service culture in hospitals - this is fine - however, be sure to include, in your analysissection of the paper, how the information could be applied to an ambulatory care center.

Locate one article - dated no later than 5 years ago - related to "a service culture in health care".

Directions: Use headings (i.e., Summary, Analysis, Opinion to differentiate the different sections of the paper

Write a summary about the article in your own words

Write an analysis section discussing you could would use this information to improve services in your ambulatory care services facility (or if you don't believe the information is good, explain why you wouldn't implement the ideas). Be sure analysis section is not a repeat of the summary and/or information that belongs in the summary section.

Write an opinion section - write what you thought about the article - well written? author bias? helpful for your learning about this week's topic? Be sure you are discussing what you thought about the article

Explanation / Answer

SUMMARY OF THE ARTICLE :

The competition in health care industry is stable among new entrants, existing reputed service units who are striving to achieve the same service objectives. Salary packages, organizational culture are the main issues to study about this industry.

This industry seeks not only organizational values but also employee values to wards their work. The article smmarizes that all sections of staff has same kind of responsibility.

ANALYSIS :

Health care industry is service oriented industry and that too such services are not ordinary services. Those are for saving life of people.No matter whether it is start up or branded health care unit. Important thing is the best , committed, dedicated value added services. When it comes to work force their prefernce would be salary package for what thy work. Where as health care industry needs service oriented staff even though they paid well. Because patient welfare is the main task of every employee in the organization irrespect of the level, department in the organization.This only reflects the organizational culture, values which increases the organizational effectiveness. ("The effect of a customer centric approach towards doctors in a private hospital" by M.Vander Westhuizen,2014 ) stated the clear vision statement to provide quality, affordable health services to the people and striving for becoming a unique brand of patient care .

Thus how best a health care organization serves its patient is important than anything else. That kind of value added service only protects the survival and sustainability of an organization.

OPINION :

Values only determine the brand of health care service industry. Values only replicate the culture of health care organization. Talent is defined by service orientatiion of employee, his commitment to wards his role.

AUHTOR BIAS :

One side author focusing on the patient care and staff responsibilty and on the other side discussing about infections. Bias in ranking Mayo hospital.There is bias opinion about the culture of Mayo hospital.

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