Why is it important to practice good customer service? OA) 2. Improves your heal

Question

Why is it important to practice good customer service? OA) 2. Improves your health B) Helps you make friends O C) Businesses rely on satisfied customers D) Prevents you from getting fired 3. What are some of the roles you play when you provide customer service? A) Teacher, guide, helper B) Teacher, CEO, nurse C) Guide, electrician, helper O D) Helper, teacher, actor An "internal" customer is usually considered to be what? A) 4. Government agency OB) Manufacturer C) Employee OD) Third party organization 5. When you are on the telephone with a customer who has a long and involved question, you should tell the customer thatyou don't have much time because you need to get to the next customer call. True or False? OA) True OB) False

Explanation / Answer

Business rely on satisfied customers

Guide electrician helper

Employee

False.

All of the above

Showing customers you care by listening to their issues and providing positive feedback.

Active listening

Offer gift cards

False

True

Violent

False.

Negative

Violent

All of the above

True.

Using passive listening techniques

Self evaluation

Related Questions

Navigate

• Browse (All)
• Browse W
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.