Good leadership is important for quality improvement processes, customer relatio

Question

Good leadership is important for quality improvement processes, customer relationships, employee retention, and overall organizational processes. A good leader has several characteristics, including balanced commitment, positive role model, communication skills, positive influence, and persuasiveness. However, each leader may have a personally distinct style of leadership. In this discussion, you will explore the importance of leadership and the various leadership styles. Respond to the following questions

o Communication skills

Explanation / Answer

A leader is often remembered by the words they have said. The influence they have created and the impact they have put. To attain these, the most important tool that a leader needs is good communication skills. A good communication skills are often misconstrued as fluency in english language only, but an effective communication has a broader perspective. Body language, correct approach, compassion in speech are few of the necessary elements. A leader often has an agenda that needs to be fulfilled through their subordinates. The agenda can only be completed if the subornates are made to understand the importance of the work that they are doing. The leader plays a key role as only they can have a effective communication to conve this message.

Lack of communication often leads to confusion, frustration, annoyance and dissengagement within the team members. This leads to decline in the productivity. Hence, effective communication skills is a vety important quality of a leader.

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