4.1 CASE STUDY Many Managers, Different Styles Vanessa Mills was recently hired

Question

4.1 CASE STUDY Many Managers, Different Styles Vanessa Mills was recently hired to work at a branch of Lakeshore Bank as a personal banker. The branch is very busy and has a large staff, including three on-site managers. As a new employee, Vanessa is trying to figure out how to succeed as a personal bankerwhile meeting the expectations of her three very different managers. As a new banker, Vanessa has not opened many accounts and feels very uncertain about believingthat this manager is continually wtching and evaluating her.Several times Marion has publically criticized Vanessa, commenting on her shortcomings as a personal banker Vanessa tries hard to gether sales numbers upso she can keep Marion off her back. Vanessa is paid a salary, but also receives a commission for activities including opening new accounts and selling new services to customers such as credit cards, lines of credit, years. Bruce started out as a teller and worked loans, and stock accounts. Personal bankers are expected to open a certain number of accounts each month and build relationships Mnday morning meetings. At these staff with customers by exploring their various banking needs and offering services to meet those needs branch, has been with Lakeshore Bank for 14 his way up to branch manager. As a manager, Bruce ls responsible for holding the bank staff's for new accounts as well as the target number for new accounts. He also lists the number of Marion Woods is one of the managers at Vanessa's branch. She has worked for Lakeshore Bank for 10 years and prides herselfon the success of the branch. Marion openly talks about employees' progress in terms of the number of accounts opened or relationships established, and then commends or scolds people depending on their productivity. Marion stresses to Vanessa back into his office where he sits hidden behind his office because she does not have to worry about having her performance scrutinized. However,sometimes when Vanessa is trying to help customers with a problem that falls outside of her banking knowledge, she is stressed because Bruce does not provide herwith any managerial support. using the scripts that Marion provides to successfully convince customers to opern new accounts or accept new services with the Thethird manager at the branch is Heather Atwood. Heather just started at Lakeshore

Explanation / Answer

1.

In 1960 Douglas McGregor developed Theory X and Theory Y which indeed facilitated to explain managers beliefs about what motivates their employees which indeed could affect their style of management. Thus if you suppose your team members hate their job and have little inspiration and enthusiasm then business administrator is most likely to use a demanding and dictatorial style of management. Furthermore this kind of approach normally involves administering an individual’s work at micro level to ensure to get the work done properly. This style of management is called Theory X.

Whereas in Theory Y style of management business administrators normally believe that employees take self-importance and pleasure in their work as they visualize it as a challengethus as a manager you most probably would be inclined to adopt a participative style of management. Furthermore managers who use this kind approach normally believe that employees would take ownership of their work and execute it effectively and efficiently.

Thus as a business administrator the approach that you adopt would indeed have a have a significant impact on your ability to motivate your team members. Thus it's very crucial and significant to effectively recognize and acknowledge how your perception of what motivates them can indeed facilitate to form and outline your management style.

2.

In an organization with theory X style of management business administrators generally follow an authoritarian style of management thus there is little delegation of authority from the management. On the other hand where business observes theory Y style of management then they follow a decentralized approach where the authority is distributed among workers which indeed facilitate to keep them motivated.

Furthermore theory Y assumes that workers take responsibility of their actions and work towards achieving the goals of the business without much supervision. Workers tend to be more participative and try to resolve problems on their own without depending much on supervisors for assistance.

Thus Theory Y kind of management style exhibits much more appropriate style of management compared to theory X which functions with the concept of punishing people to keep the work going where as promotions, rewards and recognition play a very significant part in theory Y which indeed facilitates the employees to get motivated and work hard towards attaining goals of the organization.

3.

As a bank manager he needs to have the ability to communicate effectively and needs to make sure employees do correctly recognize and acknowledge the business strategies, goals and objectives. Furthermore it’s also very crucial and significant as a bank manager to appropriately utilize the power and authority to convince and influence your point of views.

As a good manager he needs to have the capability to appropriately resolve employee problems and overall prove his commitment towards team goals. Furthermore it’s also his responsibility to appropriately describe the job tasks to his team members and accordingly allocate the job responsibility in a much clearer manner. He needs to have a clear vision in what direction he wants the team to grow thus envisaging his vision and facilitating the employees to follow in the same direction.

4.

Thus as an employee she needs to appropriately review the job description and the goals, competencies and development plans set out for her in the job description and accordingly prepare herself for the task assigned. Thus it’s important for her to accordingly draft out the details on her accomplishments, strengths and areas for development.

It’s important for her to gather the regular reports that were created such as weekly reports, project status reports etc. as this would facilitate to recall her performance highlights, milestones and challenges if any encountered.

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