Write about a time when an organization in which you were involved went through

Question

Write about a time when an organization in which you were involved went through significant change. Tell the story and explain why it was successful or why it failed based on reasons you can support with sources. You may use your book and other periodicals. When citing the internet, be sure it is a reliable source from an academic journal, not Time Magazine, etc. It needs to be peer reviewed. If it was successful, explain what the leader did to create this outcome. If it was a failure, explain why and what the leader should have done differently.

Explanation / Answer

I was working in an Indian Public sector bank. There was an implementation of the Core-Banking solutions system (CBS) in the entire banking system of the developing country of India in order to create more efficiency in the system keeping in pace with quality of the service along with the time taken to deliver the same. This system came into existence more than a decade ago. However, the issue concerned more with the Public-sector unit employees, like that in my case, who were more comfortable working with paper and pen and other stationery rather than to migrate to the Computer system and automation. Especially, the matter grew worse with the Baby-boomers who were on the verge of retirement, to pick up this activity of change and training to learn the basic and advance skills of the computers all from the scratch and then to adapt to the banking software that is essential to implement the CBS. A lot of training, at times, even coercion in subtle terms, went into dealing with the bank employees but gradually, they became part of this essential training module and started realizing the ease and comfort of the CBS. By now, the Public sector employees of the banking system in India, are as much conversant with the system as that of any private banking player.

Personally, as a Leader myself for my Bank Branch, following were the steps that I took to optimize the willingness of the bank employees to develop their skill set to use the computer system:

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