Choose a real-world organization and identify a process that you believe can be
ID: 422832 • Letter: C
Question
Choose a real-world organization and identify a process that you believe can be improved by the new information system. Briefly describe the mission of the organization, the current process which you selected to improve, and the problem of this process. Offer a new information system and new business process (To-Be business process) to improve this process.
Compare the current process with the To-Be and explain how the information system will change this process.
Compare roles and responsibilities in the current and To-Be business process (indicate who does what and why). Point out the required skills for each role.
Explanation / Answer
Organization selected: Reliance Fresh
Country: India
Sector: Retail
Process: Sales projections and related Infrastructure.
Current process: Data Analytics team sends sales projection for week based on past trends and holiday list to Product buying team. Marketing team sends any marketing related sales projections to buying team in separate mail communication.
Problems in Current process:
There are many problems when sales projections are not communicated to relevant teams.
New process:
Create a central information system where all the sales related datas like promotions, expected sales, inventory are entered. Provide access to all relevant parties with provisions for raising queries.
Impact:
Sales projections are communicated to all relevant parties which results in better planning.
Roles & responsibilities
Current role: Send sales projections to buying team based on past trends.
New Role : Add sales projection in new information system
Current role: Send sales projections to buying team based on requirements.
New Role : Add sales projection in new information system
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