Chapter 10 Finishing Well: Project Closure and Learning 34 EXHIBIT 10.1 Dimensio

ID: 423773 • Letter: C

Question

Chapter 10 Finishing Well: Project Closure and Learning 34 EXHIBIT 10.1 Dimensions of End- of-Project Closure Activities Customer Dimensions . Obtain final customer sign-off .Assess customer satisfaction Human Resource Dimensions Conduct team member performance evaluations Reward and recognize project contributors Support project team members as they transition to their next assignments . . Administrative Dimensions Close out project financial documentation Finalize project files . . Organizational Dimensions Identify and capture lessons learned Assess project outcomes and communicate them to the organization Celebrate with the team . . meeting with the customer to identify remaining items required for closure, complet- ing these activities, and then conducting a formal acceptance meeting with the cus- tomer. For example, one of the preclosing activities associated with purchasing a new is the creation of a punch list of activities the builder must undertake before house the close. The same process applies in nonconstruction projects. 14 Ideally, the formal acceptance meeting with the customer will celebrate the suc- ful completion of the project or major milestone. Although the project manager team should be positive, upbeat, and professional during the meeting, they also and ous ahout customer concerns and demonstrate a willingness to address

Explanation / Answer

1..

The key activities in reference to Mikes website closure plan are listed below:

Four Dimensions

Key closure Parameters

Closure plan-Mikes roofing website

Customer dimensions

Obtain final sign off

Handover complete for all deliverables, web designers will have a handover meeting where the client will be asked his opinion on how they found the project was executed, and discussion for future web maintenance work will be discussed. The client might need help with monitoring and upgrading of the site and for data analytics.

Assess customer satisfaction

· Financial project report and process status are complete.

Human resource dimensions

Conduct team member performance evaluation

Staff performance evaluations and reports are complete. The key employees will be individually recognized for their performance and appreciation letters issued.

Reward and recognize project contributors

The key performers on the web designing project are rewarded and publically applauded for successful completion of the project.

Support project team members as they transition to their next assignments

Staff employed on website project terminated or shifted to another project. The team members recruited for maintaining website will be trained and handed over the content.

Administrative dimensions

Close out final documentation

The supply contracts and outsourced contractors will be closed. The project closure report will be signed off. The customer feedback form will be filled and reviewed for areas of improvement.

Finalize project files

The project files (Templates, pictures etc related to the website)will be closed and efficiently stored, key deliverables will be handed over to the client, the equipment used for the project will be reassigned to another project.

Organizational dimensions

Identify and capture lessons learned

The key learning takeaways and outcomes of website designing will be discussed. A debriefing meeting to discuss conclusions, performance, constraints, and ways to improve performance in future projects will be held.

Assess project outcomes and communicate them to the organization

The final feedback on the customer deliverables on the final uploaded website will be taken, ways for future improvement in the process will be discussed. The future monitoring projects for the website can be discussed.

Celebrate with the team

The project successful completion will be announced. A closure meeting will be held. The website will be reviewed. The future work arrangements or follow up work will be discussed. The stakeholders will be thanked. The complete report will be signed off. The future plans are discussed to ensure regular touch with the customer for monitoring and future business.