There are discussion questions at the end of the case. I would like you to answe
ID: 424099 • Letter: T
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There are discussion questions at the end of the case. I would like you to answer Question 5 according to the Case Study 10-1 below
CASE STUDY 10-1 Jackie's Colleagues and Coworkers Oak Brook Medical Systems, Inc. Jacqueline Harris has been an employee of Oak Brook Medical Systems for about 12 years. For the past 18 months, she has been director of strategic planning for the Hospital Supply Division, a segment of Oak Brook Medical Systems, which has grown at the phenomenal rate of nearly 35 percent per year over the past three years Others in the division see her as being defensive and, at times, overwhelming. They say she overwhelms people with data when presenting an idea or making a point. Another person has been quoted as saying that "I feel like I am being talked down to when I have a conversation with her." As a result of these perceptions, some feel that she is unapproachable and tough to work with. In the last couple of years, her difficulty in The division is relatively new, having been communicating with colleagues has been a greater formed just seven years ago as a result of changes in the healthcare marketplace. The division's growth has been the direct result of good products, solid customer service, and the quality-focused people the company has managed to attract. The people working for the Hospital Supply Division are, for the most part, self- starters-entrepreneurial, competitive types who are dedicated and hardworking. The people in Jackie's division and the corporate leadership pride themselves on making things happen for their customers concern during discussions of her future in the division. To date, however, no one has brought this to her attention directly Jackie has experienced the difficulty of communicating with her colleagues, but she considers this simply to be a part of getting the job done. In fact, she think the successful people who have preceded her. Jackie has grown increasingly frustrated, though, because of a lack of attention from senior management s she is behaving in a manner comparable to Jackie is considered a very valuable asset to her Despite her highly successful performance with division and is widely credited with developing the strategy that resulted in a $40 million business for the company. She is also considered a no-nonsense, results- oriented manager with a history of being able to get things done. Jackie is also known for her directness and, on several occasions, has had problems interacting with her colleagues. According to friends and coworkers, she is known to be curt with colleagues as well as subordinates the strategic plan, no one seems to be talking with her about a promotion, and she cannot understand why she is being overlooked. Increasingly, she thinks it is a result of her manager (a division vice president) and the president of the division not wanting to promote her because she is African American, She won't say it aloud, but she is beginning to suspect that subtle forms of racism are holding her back.Explanation / Answer
Giving example is helpful in conveying an indirect message to people to improve on. Some of the example is providing her with examples of success leaders in the organization who possesses great communication skills.
Some others may include,
This year Harris you did a great job in financial and strategic planning, I know that you carry a great experience and knowledge to handle complex issues but this knowledge should be shared with team to enable them to learn from you. For this both formal and informal communication with them is very important.
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