1.- How do you master the ISO 9001: 2015 standard? 2.- What has been the most im
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Question
1.- How do you master the ISO 9001: 2015 standard?
2.- What has been the most important challenge you have had in an external audit?
3.- What strategy would you take to implement improvements in processes of a department with resistance to change?
4.- Let's suppose that this is your first week in the company and you need to carry out an internal audit in the purchasing area. What would you audit and how would you notify the audit?
5.- What action plan would you implement to detect and reduce opportunities for improvement in the company?
6.- Do you practice a board game like chess, tetris, solitaire, Chinese checkers or video game like destiny, monument valley? In case your answer is YES, indicate how often and at what level.
Explanation / Answer
1.ISO 9001: 2015 standard can be mastered buy First understanding the difference betweenISO 9001: 2015 standard and ISO 9001: 2008 standard. In ISO 9001: 2015 standard 7 quality management principles are been used which are as follows:
And if you observe the difference in clauses between the two standards.ISO 9001: 2015 standard has put more emphasis on PDCA cycle which is plan, do, check and act. This standard puts more emphasis on contribution of leaders towards the process management and measurement of input and output of the organisation. And documentation procedure and record maintaining procedure is given less importance when compared to ISO 9001: 2008 standard.
2. External auditors examine the financial records of the organisation and the challenges associated with it is that there can be case of fraudulent financial reporting leading to audit failure. Introduction of new legislation regulations and Standards main actors and entrance for the organisation to keep pace with the changing regulations.
3. Strategy that I would take to implement improvement in process of department with resistance to change is to explain the reason of change and the benefits to the organisation as a result of change. Emphasizing on improvement in quality of products main lead to profit maximization benefiting all the stakeholders of the organisation. This would help in reducing the resistance of the employees towards change.
4. Internal audit in purchasing area would include checking the approval on purchase order and verify dates and signature in order to determine the level of integrity in approval process. The audit procedure would include reviewing the process of purchase made and comparing it with inventory reports. Efficiency and effectiveness of communication between the purchase department and its vendors which would indicate accuracy of the organisation in maintaining the purchase department.
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