According to Reid and Sanders (2016), “there is no single, universal definition

Question

According to Reid and Sanders (2016), “there is no single, universal definition of quality” (p. 152). Quality is typically perceived as “meeting the customer’s needs” (Reid and Sander, 2016, p 152). In project management, quality is defined in terms of stakeholder satisfaction. Quality is achieved when a project is completed on time, on budget, and with all of the features and functions expected by the stakeholders. Assuring and controlling quality are important considerations for business operations and those who manage projects. Quality programs and tools, developed in the early 20th century, have evolved to meet the needs of today’s organizations.

What is the difference between quality assurance and quality control?

What is cost of quality? What are the implications of cost of quality on business success?

How does the premise of quality in operations align with project quality management approaches?

Explanation / Answer

quality assurance is a kind of guarantee provided by the producer to the consumer about the quality of a product or service. In the producer will provide some kind of quality apsects to the buyer, where the buyer impressed about these and go for buying the product/service. On the other hand quality control speaks about how far you fuifilled the promised statements. Assurance is like a promise and control is like how far you met the given promise to the consumers.

producing a quality product, minimizing defective products and poor quality products is called as cost of qualtiy. in this, producer prepare and follow some quality aspects to produce quality output and minimize the defects in the prodution level. Minimizing poor quality and spending some resourse on it is called as cost of quality. The reasons for poor quality are:

steps take to minimize these kind of issues comes under cost of quality.

quality of operations alligned with delivery of objects within time. A given project may occurs more resources to complete like materials, manpower, technology and financial supports, and the project management is more concern about scared resources and their effective utilization. it focus on succesful completion of a given project by fulfilling all the promises made by the management to the stakeholders.

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