According to Reid and Sanders (2016), “there is no single, universal definition
ID: 384151 • Letter: A
Question
According to Reid and Sanders (2016), “there is no single, universal definition of quality” (p. 152). Quality is typically perceived as “meeting the customer’s needs” (Reid and Sander, 2016, p 152). In project management, quality is defined in terms of stakeholder satisfaction. Quality is achieved when a project is completed on time, on budget, and with all of the features and functions expected by the stakeholders. Assuring and controlling quality are important considerations for business operations and those who manage projects. Quality programs and tools, developed in the early 20th century, have evolved to meet the needs of today’s organizations.
What is the difference between quality assurance and quality control?
What is cost of quality? What are the implications of cost of quality on business success?
How does the premise of quality in operations align with project quality management approaches?
Explanation / Answer
What is the difference between quality assurance and quality control?
The term quality assurance and quality control may seem the same but they possess a basic difference from the business perspective. Quality assurance is the process that ensures that there is no defects or issues in the product that is developed or manufactured whereas, quality control is the process that ensures identification of any defects or issue in the product. The objective of quality assurance is to improve the development and testing procedures so that there is no defects in the manufacturing process but quality control aims at identifying the issue or defect in the product after the product is developed. In the case of quality assurance, almost each and every member of the team is responsible to ensure but quality control is generally taken care by a specific professional team consisting of experts in the field.
What is cost of quality? What are the implications of cost of quality on business success?
Cost of quality is the cost incurred by the organization in developing or manufacturing the product which is not desired, in other words it is the cost incurred when a quality product or service is most created. It can also be termed as Cost of poor quality because the cost increases each and every time the work is redone. Therefore it can easily stated that a business' rate of success depends largely on the cost of quality the organization bears the more cost of quality, the less amount of profit. So from the very initial phase of development, focus should be on quality assurance so that cost of quality is reduced as a whole.
How does the premise of quality in operations align with project quality management approaches?
Quality Management is the process through which the performance of a product is maintained and it follows the steps such as planning, quality assurance, control and quality improvement, hence it is very much clear that quality is very much important in this aspect and maintaining it throughout the process of project management is important which will reduce the cost of quality. Quality management will be simple and easy once the process is followed and the parameter should be set high so that the performance is high throughout.
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