Please provide explanation of answers, if possible...thanks ON THE JOB: SOLVING

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Please provide explanation of answers, if possible...thanks

ON THE JOB: SOLVING COMMUNICATION DILEMMAS AT ZAPPOS you recently joined the recruiting team at Las Vegas. You're looking to hire experienced customer support cecialists who remain calm when things get chaotic and who Zappos' headquarters in 2. You like to put applicants at ease right away, so you usually comfortable communicating in the Zappos style with a diverse ange of customers. Using what you know about job applications d interviewing, address these challenges. (To learn more about ng at Zappos, you can visit https://jobs.zappos.com/) 1. The first step for someone hoping to get a job at Zappos is to become an "Insider" by joining the Inside Zappos social network. Because written communication skills are such start interviews by asking an offbeat question to break the tension while also prompting the candidate to reveal something about his or her personality and knowledge. Which of these questions would you choose to start arn nterview a. Who is the most ridiculously demanding customer you ever encountered? b. If we gave you a jetpack to fly all over town surprising customers with product deiveries, would you take the job? endless job interview? out, eh? an important part of the job, you pay close attention to c. Ever have one of those days when life seems like one how people present themselves in their networking profiles. Based on the following opening paragraphs, which of these our candidates has done the best job of capturing your d. So. ..buying that weekly lottery ticket still hasn't worked attention and interest? a. With 4.5 years of customer service experience, soid 3. Zappos likes employees who can think on their feet, even when faced with outlandish questions and circumstances Which of these questions would you use to judge candidate's ability to grasp a problem and begin developing a solution? a. You're a scientist with the Ervironmental Protection Agency performance reviews, and a firm commitment to excellence in customer service, I trust I don't sound overconfident when I say that I posses the qualities a fine organization such as Zappos needs to help achieve its goals and objectives specialzing in toxic waste from electronic products. You're testifying before a congressional committee, and a senator wants to know how many mobile phone batteries wil be thrown away in the next 10 years. Without access to any additional information, how would you start to construct b. You do wacky. I do wacky. Let's make this happen c. Given your reputation for hiring coolest cats in town, the big question is why the heck don't I work there yet? I'm driven, way smarter than average, and would feel right at home in Vegas, baby! estimate of this number? d. In addition to being an enthusiastic Zappos customer b. Guess how old I am. c. Why do telephone numbers in movies and TV shows am also a customer service professional myself. A brilliant idea came to me last week whie I was having yet another satisfying interaction with your customer support crew; I want to be part of the team that can reate such positive experiences for customers always start with 555? d. How would you explain the concept of a human family to a creature from another planet?

Explanation / Answer

1) The answer to the first question is (d), as the person himself is an enthusiatic Zappos and in addtion to that, he is also a customer service professional. From the description, it may be seen that he is having regular interaction with the customer support crew of the Zappos and and he is willing to work with the company with a positive gesture and to create good experiences for customers. The persons in other options show their rude and careless nature. Hence the best option will be (d).

2) The answer to this question will be (d), as this is the most offbeat question to be asked to any candidate. The other options are related to jobs only and it may not relieve the candidate of his tension. The question at option (d) may ease the candidate because it is not directly related to the job and it may also reveal some part of the nature of the candidate. So, the option is (d).

3) The answer to this question is option (a). The questions at other options are general in nature and it may be given by using some kind of logic. However, the answer at option is a very specific one, as the candidate may not possess the expertise on the subject and he will have to put everything of his ability to answer this question. SO, the oprion is (a).

4) The answer to this question is option (d). The description shows that the candidate is eager to work in the new environment and he want to know what will the future of the working culture in Zappos after it gets acquired by the Amazon. Hence, answer is (d).

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