The emphasis on internal as well as external customer service has become imperat

Question

The emphasis on internal as well as external customer service has become imperative for overall operational effectiveness in today's world of work. Discuss the impact of customer service:

Analyze how it is possible for individuals and organizations to fail to focus on customers? Why?

[Remember that customers can be external – customers in the ordinary sense of the word – and internal, e.g., other departments are the customers of the corporate IT department.] Some functions can have both internal and external customers (e.g., marketing).

Discuss the similarities and the differences between serving internal and external customers.

Describe customer focus strategies--internal or external--from your own experience.

Explanation / Answer

Answer 1) It is possible for an individual and organizations to fail to focus on customers because:

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