The Organizational Control Process The control process—whether at the input, con

Question

The Organizational Control Process The control process—whether at the input, conversion, or output stage—can be broken down into four steps: (1) establishing standards of performance, and then (2) measuring, (3) comparing, and (4) evaluating actual performance. Control systems are intended to help managers achieve the four basic building blocks of competitive advantage: (1) superior efficiency, (2) quality, (3) responsiveness to customers, and (4) innovation. Controlling is the process whereby managers monitor and regulate how efficiently and effectively an organization and its members are performing the activities necessary to achieve organizational goals. In this exercise, you will identify the four steps in the control process and demonstrate your ability to recognize them in practice.

Determine which stage in the control process the manager is involved in by placing it under the appropriate step in the process 1. Establish 2. Measure 3. Compare 4. Evaluate Caitlin increases the output goal for her team after noting that the members consistently finish assigned work early.

Rose compares the actual freezer temp against the temp required by the company regulations.

Kim weighs Jane's performance against the standard performance for her job level.

Dinika sets the desired cooking temp range for a particular step in the manufacture of the new metal product.

Benson assesses machine tolerance settings once each day.

Cynthia calculates the turnover rate for her division.

Kang sets the anticipated optimal speed of the conveyor belt in the chocolate factory.

Kenny notes that the temp has consistently been below expectation and orders a machinery check.

Explanation / Answer

Caitlin increases the output goal for her team after noting that the members consistently finish assigned work early: Evaluate Caitlin had compared the performance of her team members and based on that she had implemented the corrective action. Rose compares the actual freezer temp against the temp required by the company regulations: Compare Rose is comparing the actual temperature of the freezer with that of the set standard. Kim weighs Jane's performance against the standard performance for her job level: Compare Kim is comparing Jane’s performance against the set standards for her job profile. Dinika sets the desired cooking temp range for a particular step in the manufacture of the new metal product: Establish Dinika is establishing a temperature range for the new process. Benson assesses machine tolerance settings once each day: Measure Benson is keeping a track of the tolerance settings by assessing it each day. Cynthia calculates the turnover rate for her division: Measure Cynthia is measuring the overall turnover rate for her division. Kang sets the anticipated optimal speed of the conveyor belt in the chocolate factory: Establish Kang is establishing the speed for the conveyor belt. Kenny notes that the temp has consistently been below expectation and orders a machinery check: Measure Kenny has been measuring and keeping track of the temperature

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