16) People turnoffs almost always arise from communication problems. An example

Question

16) People turnoffs almost always arise from communication problems. An example of a people turnoff would be:

(A) Slow service or help not available

b) Customer follow-up procedures

C) People who give inaccurate information

d) Price too high for value received

Question17) which of the following is a proactive behavior that con improve listening effectiveness?

(A) Rely on your own guesses in interpreting the message

b) Increase the number of gatekeepers

c) Solicit clarification

D) Listen only until you think of a response or counterargument

Question 18) The SIER hierarchy of active listening includes:

A) Responding   b) sensing   C) interpreting   d) all of the above

Explanation / Answer

Question 16.

Option A . Slow service or help not available, is correct.

Because, People Turnoffs mostly associated with lack of attention, poor service, indifferent attitude, slow service, and in professional behavior. It simply involves lack of care and attention to customers.

Question 17.

Option D. Listen only until you think of a response or counterargument, is correct.

Because, it accounts for action when necessary and avoids unnecessary interruptions in effective listening.

Question 18.

Option D.All of the above, is correct.

Because, SIER hierarchy of active listening includes four components such as sensing, interpreting, evaluating and responding. Since, three of them are given so Option D is correct.

Related Questions

Navigate

• Browse (All)
• Browse 1
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.