2.At a delicatessen, one employee greets patrons and takes their orders. Another
ID: 442442 • Letter: 2
Question
2.At a delicatessen, one employee greets patrons and takes their orders. Another employee assembles the sandwiches. A third employee wraps the sandwiches and operates the cash register. Which element of organizational design does this illustrate?
A.Chain of command
B.Decentralization
C.Staff authority
D.Departmentalization
E.Work specialization
3. Laura is a billing clerk in a medium-sized manufacturing company. She reports to the Supervisor of Accounts Payable, who in turn reports to the Manager of Accounting. The Manager of Accounting is accountable to the Chief Financial Officer, who reports to the company president. Which element of organizational design does this illustrate?
A.Decentralization
B.Chain of command
C.Staff authority
D.Departmentalization
E.Work specialization
4. Alec works on a new product development team at GTO Industries. His team is composed of members from engineering, quality, manufacturing, marketing,purchasing, and accounting. This describes a ________.
A.network structure
B.cross-functional team
C.divisional structure
D.matrix structure
E.simple structure
5. Which of the following is the best example of customer departmentalization?
A.A textbook publisher with separate divisions for clients in higher education, professional continuing education, elementary education, and secondary education
B.A major appliance manufacturer with separate divisions for dishwashers, refrigerators, and microwave ovens
C.A single-location furniture manufacturer with separate departments for accounting, sales, manufacturing, quality, and human resources
D.An automobile manufacturer with separate divisions for passenger cars and pick-up trucks
E.A national bank with branches in 40 states
6. A textile mill has separate departments for spinning, weaving, dying, and printing. The outputs of one department become the inputs for the next department. This describes departmentalization based upon _______.
A.process
B.product
C.division
D.geography
E.customer
7. _______ departmentalization groups activities around defined regional locations.
A.Functional
B.Geographical
C.Product line
D.Process
E.Customer
8. The rights inherent in a managerial position to tell people what to do and to expect them to do it is known as _______.
A.authority
B.span of control
C.responsibility
D.chain of command
E.centralization
9. An organization with departmentalization based upon specialized activities, such as production, marketing, or human resources, is departmentalized according to________.
A.product line
B.process
C.customer
D.function
E.geography
10. Which element of organizational design addresses who reports to whom?
A.Centralization
B.Authority
C.Chain of command
D.Span of control
E.Responsibility
11. _______ is the principle that no subordinate in an organization should report to more than one manager.
A.Centralization
B.Departmentalization
C.Unity of command
D.Employee empowerment
E.Span of control
12. In terms of how many employees a manager can effectively and efficiently manage, the trend in recent years has been toward _______.
A.less employee empowerment
B.higher formalization of jobs
C.increased work specialization
D.more centralization
E.wider spans of control
13. Organizational design is a process that involves decisions about six key elements: work specialization, departmentalization, span of control, centralization anddecentralization, chain of command, and _______.
A.apportionment
B.unification
C.stabilization
D.formalization
E.regulation
Explanation / Answer
2.At a delicatessen, one employee greets patrons and takes their orders. Another employee assembles the sandwiches. A third employee wraps the sandwiches and operates the cash register. Which element of organizational design does this illustrate?
E.Work specialization
3. Laura is a billing clerk in a medium-sized manufacturing company. She reports to the Supervisor of Accounts Payable, who in turn reports to the Manager of Accounting. The Manager of Accounting is accountable to the Chief Financial Officer, who reports to the company president. Which element of organizational design does this illustrate?
B.Chain of command
4. Alec works on a new product development team at GTO Industries. His team is composed of members from engineering, quality, manufacturing, marketing,purchasing, and accounting. This describes a ________.
B.cross-functional team
5. Which of the following is the best example of customer departmentalization?
C.A single-location furniture manufacturer with separate departments for accounting, sales, manufacturing, quality, and human resources
E.A national bank with branches in 40 states
6. A textile mill has separate departments for spinning, weaving, dying, and printing. The outputs of one department become the inputs for the next department. This describes departmentalization based upon _______.
7. _______ departmentalization groups activities around defined regional locations.
8. The rights inherent in a managerial position to tell people what to do and to expect them to do it is known as _______.
A.authority
9. An organization with departmentalization based upon specialized activities, such as production, marketing, or human resources, is departmentalized according to________.
10. Which element of organizational design addresses who reports to whom?
11. _______ is the principle that no subordinate in an organization should report to more than one manager.
C.Unity of command
12. In terms of how many employees a manager can effectively and efficiently manage, the trend in recent years has been toward _______.
C.increased work specialization
13. Organizational design is a process that involves decisions about six key elements: work specialization, departmentalization, span of control, centralization anddecentralization, chain of command, and _______.
D.formalization
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