if you were Rod, how would you use the problem-solving methods and tools covered
ID: 442928 • Letter: I
Question
if you were Rod, how would you use the problem-solving methods and tools covered in this chapter and Chapter 15 to highlight trends, determine how to proceed, and attempt to find root causes? Mor 13. Explain three techniques for increasing the effectiveness of group involvement. 14. What is the role of information in decision making? 15. Explain creativity as a concept and the role it can play in Feb decision making. CRITICAL THINKING ACTIVITY Using Data for Problem Solving Apt Ma Jur Jul Au Se Oc Rod Simmons is a civil service employee, managing a state Department of Motor Vehicles (DMV) office. The DMV office issues annual auto registrations, renews driver's licenses, and conducts driver examinations. The office is organized into departments, each with a supervisor report- ing to Rod. The Vehicle Registration Department has eight clerks. The Motor Vehicle Operator License Department is staffed with four clerks and four examiners. De Tot Rod has become increasingly concerned because documented taxpayer complaints directed at his office have been increasing over the past year. This has recently come to the attention of his superiors at the state capitol, who have begun putting pressure on him to stop the com- plaints-somehow. Rod is not sure at this point how to go about it. He knows that it would be better to look at the available data to try to find the cause, or causes, rather than just giving a "pep talk" to his employees. He starts by Tota year Be Cle Inc Lo All assembling the following: If - The office handles about 35,000 license or registration transactions annually Workforce history: solvin Chapter and atterExplanation / Answer
1
There problem was employee was not sufficient, and it seems to be clash between experienced and new employee,
New employee needs to be more training.
2) Complaints were doubled in number more than last year
The result i want is
Only 30 complaints is better per year.
23,000 hours worked by 12 clerks
per clerk=23,000 / 8= 2875 hours per clerk
Per month per clerk = 2875 hours / 12 months=239 hour
Per day per clerk =239 hour per month / 22 day per month
=10.8
As per data clerks are working 10.8 hours, not as 8 hours per day. Some data are given faulty.
If they were works 10.8 hours, complaints never comes out.
Examiner =7800 hours per year / 4 workers
=1950 hour per examiner.
Per month per examiner=1950 / 12 months
=162.50
Per day per examiner = 162.50 / 22 days
=7.39 hours
Examiner are working 7 hours and 39 minutes per day, they have to work for 8 hours
Solution:
Target should be set for the each clerk on the basis of weekly=
35,000 registration / 12 clerks
=2917 documents per clerks
2917 / 12 months
=243 per month per clerk
243 / 4 week
60 documents should be done by each clerk per week.
or
More clerks is needed, and new recruited employee needs more training, works should be done fastly, Else they have to completed their work by over time.
or
I have to implementing the online applied system, people are encouraged to do license renewal and vehicle renewal by online it is reduces the long time waiting hours.
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