Question 21 KYG Instruments, a firm that produces manufacturing equipment for va

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Question 21

KYG Instruments, a firm that produces manufacturing equipment for various industries, experiences an influx of new sales employees due to a recent expansion. Despite possessing a vast amount of sales experience, most of the new employees perform poorly. This is because the new recruits possess inadequate technical knowledge about the products sold by KYG. To address the issue, the HR department decides to implement a training program using the instructional design process. As part of the process, the HR department's first step should be to:

ensure that sales representatives do not feel undervalued.

identify that the sales representatives need technical training.

identify senior product engineers to train the sales representatives.

chart the methods that should be used to train the sales representatives.

announce the objectives of the training program.

1.5 points

Question 22

Myrtle Flower Company, a retail florist, decides to evaluate its employees after successfully completing one year of business. The method of conducting the assessment includes creating small groups and assigning work to those groups within an allotted time frame. The team members would have to work together in tackling problems that they might face, without a source to whom they can refer any questions. In this scenario, which of the following types of exercises is Myrtle Flower Company conducting?

Leader-centered group discussion

Paired-up group discussion

Leaderless group discussion

Team group discussion

Time-bound discussion

ensure that sales representatives do not feel undervalued.

identify that the sales representatives need technical training.

identify senior product engineers to train the sales representatives.

chart the methods that should be used to train the sales representatives.

announce the objectives of the training program.

Explanation / Answer

21. identify that the sales representatives need technical training.

22. Time-bound discussion

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