You are designing a grocery delivery business. Via the internet, your company wi

Question

You are designing a grocery delivery business. Via the internet, your company will offer staples and frozen foods in a large metropolitan area and then deliver them within a customer-defined window of time. You plan to partner with two major food stores in the area. What should your competitive priorities be and what capabilities do you want to develop in your own core and support processes?

Is it possible for a project to have more than one critical path? Discuss the implications of such a situation with respect to each of the following aspects:

1. Project risk

2. Total available slack

3. Resource dependencies

4. Responsibilities of the project manager

Explanation / Answer

Some of the risks are the traffic jam and the security of the products. These aspects needs to be considered when the daily operations plan is being made. The route problems, the distances, the time-line and the weather are some factors that will generate an impact on the window of time of the client.

Also, the security of the products, how is going to be designed the container in order to secure the right delivery to the client?, as they will like it on time and in good conditions, nothing less will be acceptable even for free. An on-time policy will be beneficial to the company employees and the client, as that will emphasize the importance of these important aspects.

The total available slack will depend on how many deliveries are scheduled. May happen that no slack is available, but the company should be prepared for that kind of days with a very good scheduling, emergency plans involving providers, deliveries, temporary personnel, etc.

Another beneficial policy will be with the providers, establishing the period, days and time of delivery, how much of anticipation do I need to make my orders? What is the credit line I have? Who can I contact in case of emergencies? I am allowed to make especial requests? How many providers of the same goods I have on my list? Where should I go if a provider disappear?

Project management should be focused on customer service, as the goal is to have the client happy, our mission must be focused on how we can make them happy. Will be enough to deliver a good product and on time? What about the invoicing process? The credit line? The customer attention? The manner we treat them? The attention we put to the details like product container and

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