Organization Behavior and Communication Dates Active: 10/1/2014 - 1/1/2099 Title
ID: 455442 • Letter: O
Question
Organization Behavior and Communication
Dates Active:
10/1/2014 - 1/1/2099
Title:
Organizational Behavior
Author:
Angelo Kinicki; Mel Fugate
Edition / Copyright:
5
Publisher:
McGraw-Hill Higher Education
ISBN:
9780078137204
Your initial posting should be the equivalent of 1 to 2 single-spaced pages (500 to 1000 words) in length. Justify your answers with examples, research, and reasoning. Cite your research using APA format.
Start reviewing and responding to the postings of two of your classmates as early in the week as possible.
Digital Age Communication:
In the digital age, new channels of communication have developed that simply did not exist a few decades ago. Cell phones, e-mail, text messaging, Facebook, Twitter . . . who knows what might develop next. However, not every channel of communication is right for different types of messages or communication needs. Given that employees are essentially accessible 24/7, organizations should create some best practices for using this variety of digital communication for business. Research tips and advice on how to best use these channels of electronic communication. Create your own best practice recommendations for the following situations:
You have carefully drafted a message to inform employees of a change to the attendance tracking system, which is only a technical change but may be misunderstood. A virus threat shuts down internal e-mail just before your message is ready. You now have a choice of communicating with employees through Facebook or postponing the communication. Which will you choose and why?
Two employees of your organization took their work-related disagreements to Twitter, and disciplinary action has been taken against both according to company policy. However, their public quarrel was seen by employees and customers. Should the company respond at all, and if yes, through which channel of digital communication should it respond? Explain.
Cite at least five sources that provide tips and advice on how to best use channels of electronic communication.
Dates Active:
10/1/2014 - 1/1/2099
Title:
Organizational Behavior
Author:
Angelo Kinicki; Mel Fugate
Edition / Copyright:
5
Publisher:
McGraw-Hill Higher Education
ISBN:
9780078137204
Explanation / Answer
A virus threat shuts down internal e-mail just before your message is ready. You now have a choice of communicating with employees through Facebook or postponing the communication. Which will you choose and why?
I will choose to communicate after though the email service. As the matter is very serious regarding the attendance module, it must be officially communicated through company mails not just through social media. Only Outlook kind of official messages can be documented formally, and it can be use for future reference.
Two employees of your organization took their work-related disagreements to Twitter, and disciplinary action has been taken against both according to company policy. However, their public quarrel was seen by employees and customers. Should the company respond at all, and if yes, through which channel of digital communication should it respond?
Company must definitely interfere in this matter because both are company employees ( internal assets) and the issue was recognised to public as well . So investors and other stakeholder including customers might take this issue in a different perspective. Thus the company has obligation to address the public and make things clear. The company can us their twitter account for communicating with the public , as the issues also happened in twitter. They can post their stand and the actions that taken against employees can be revealed to public through Twitter.
Cite at least five sources that provide tips and advice on how to best use channels of electronic communication
http://www.ala.org/everyday-advocacy/speak-out/electronic-media
http://www.dtic.mil/dtic/tr/fulltext/u2/a276707.pdf
http://www.acma.gov.au/theACMA/use-of-electronic-media-and-communications-early-childhood-to-teenage--years
http://work.chron.com/advantage-disadvantage-print-electronic-media-3840.html
http://www.meammarketing.com/advantages-and-disadvantages-of-electronic-communication/
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