TCO 6) The philosophical leaders of the quality movement, Philip Crosby, W. Edwa

Question

TCO 6) The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message? (Points : 3)        Fourteen steps for quality management
       Quality is free
       Customer focus
       Zero defects
       Six-sigma Question 2.2. (TCO 6) Which of the following is not an analytical tool used in six-sigma quality improvement programs? (Points : 3)        Run charts
       Pass charts
       Cause-and-effect diagrams
       Flowcharts
       Pareto charts Question 3.3. (TCO 6) A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category? (Points : 3)        Define
       Measure
       Analyze
       Improve
       Control TCO 6) The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message? (Points : 3)        Fourteen steps for quality management
       Quality is free
       Customer focus
       Zero defects
       Six-sigma

Explanation / Answer

1. Customer focus

2. Pass charts

3. Measure

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