It is easy for management or anyone to say they want quality and/or we all need

Question

It is easy for management or anyone to say they want quality and/or we all need to continuously improve but many times they are only words. Giving the employees the tools to do this is essential for success. There are many great tools in both Six Sigma and TQM to help improve quality. One of my favorites is the "Fish-bone" diagram. I have used this many times in my career to help problem solve. This is a great tool for brain storming and getting ideas from everyone. I also feel this is a tool that doesn't make anyone feel intimidated to throw out their opinion.

List a favorite tool that they have used to help improve quality?

Explanation / Answer

Cause-and-effect diagram (also called Ishikawa or fishbone chart): Identifies many possible causes for an effect or problem and sorts ideas into useful categories. Check sheet: A structured, prepared form for collecting and analyzing data; a generic tool that can be adapted for a wide variety of purposes. Control charts: Graphs used to study how a process changes over time. Histogram: The most commonly used graph for showing frequency distributions, or how often each different value in a set of data occurs. Pareto chart: Shows on a bar graph which factors are more significant. Scatter diagram: Graphs pairs of numerical data, one variable on each axis, to look for a relationship. Stratification: A technique that separates data gathered from a variety of sources so that patterns can be seen (some lists replace “stratification” with “flowchart” or “run chart”).

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