Paperworks Inc. Read the case below and answer the questions that follow. Consid
ID: 459376 • Letter: P
Question
Paperworks Inc.
Read the case below and answer the questions that follow.
Consider the positives and negatives of the MBO and BARS performance appraisal methods as you read.
Wayne has owned Paperworks Inc. for 12 years. He relies on employees of various skills and abilities to produce high-quality papers for scrapbooking and other crafting purposes. His turnover is high, however, and he hired Eastern Consultants to help him implement an employee performance system to improve retention.
Eastern Consultants tells Wayne that there are two main types of appraisal systems that they prefer – management-by-objectives (MBO) and behaviorally anchored rating scales (BARS).
MBO will be well suited to quantifiable jobs with clear performance goals, such as dollars of sales per month or customer responses per day. Wayne wonders if this may work for some of his employees but not for others whose performance depends on team members or day-to-day changes.
In a BARS system, raters who are either in the job or familiar with the job in question spend six months to a year recording behaviors that are common in order to create rating scales. Wayne considers that this time investment might be high, but the ability to rate behaviors and complex jobs may be worth it.
Select the correct answer from multiple choice questions
4a. Some of Wayne's employees must respond to day-to-day...
Some of Wayne's employees must respond to day-to-day changes in their jobs, signaling that these employees have task performance requirements that are
a) crisis.
b) routine.
c) creative.
d)adaptive.
e) counterproductive
4b. If employees at Paperworks Inc. are dissatisfied...
If employees at Paperworks Inc. are dissatisfied with the performance appraisal system, they may intentionally hinder work performance at the company. This is a type of job behavior called
a) task.
b) routine.
c) counterproductive.
d) adaptive.
e) citizenship
4c. Paper cutters at Paperworks Inc. must...
Paper cutters at Paperworks Inc. must complete at least one ream of specialty paper orders per day. The performance appraisal system that is best suited to the paper cutter's job is
a) self-set goals.
b) forced ranking systems.
c) BARS.
d) understated systems.
e) MBO.
4d. One of Wayne's managers suggests...
One of Wayne's managers suggests that the graphic designers should be asked to complete one creative design each day. Wayne states that the MBO performance measurement system may not be the best way to measure this because the objective is too
a) easy.
b) specific.
c) hard.
d) lexible.
e) behavioral
Explanation / Answer
4a) d. adaptive .
task performance involces employees responding to unpredictable demands of the job
4b) c. counterproductive.
The employees may hinder work formance at the company , it's an organisational counterproductive behavior.
4c) e. MBO
It;s an objectively quantifiable task, so MBO performance appriasal system should be used.
4d) e. Behavioral.
As it involves creative task performance, the employees are required to develop new and useful products. So the objective is too behavioral.
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