In order for an organization to pursue continuous improvement, it will eventuall

Question

In order for an organization to pursue continuous improvement, it will eventually need to use variables control charts. If an organization has significantly reduced defective output and/or defects by successful application of attributes control charts, then attributes control charts are no longer effective. An organization must then decide on what quality characteristics are most important to its customers and begin measuring these characteristics. In this way an organization can work toward reducing variation in its process and getting its process on target with respect to these important quality characteristics. In this week's forum, I'd like for you to describe some process with which you are familiar (e.g., a process in your place of employment) and discuss how variables control charts can be used for quality improvement. Specifically, what quality characteristics would be measured? Which are critical to customer satisfaction? What might be some challenges in obtaining these data?

Explanation / Answer

I work in an organization which manufactures tube lights and bulbs for the industrial and retail customers. Various variables which are important for the customers and are measured are as follows-

After collecting the data of above factors, we plot the data against the standards using variable control chart technique and analysis. The outliers are the samples which do not conform to the set standards and should be improved upon.

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