Complete the \"Problem Solutions Matrix\" spreadsheet using data and information
ID: 460692 • Letter: C
Question
Complete the "Problem Solutions Matrix" spreadsheet using data and information you collected through research and completion of the Stakeholder Analysis in Topics 2 and 3. Select the top three solutions for addressing the problem within your organization. Be sure to consider the "Solutions Score" column number when selecting the top three solutions. Additionally, you must also consider the timeline for implementation, costs and benefits to key stakeholders and the greater good, potential roadblocks to implementation, and how you will measure and validate whether or not a solution is successful in addressing the problem. All of this must be considered prior to selecting your final solution.
Customer Importance Efficiency Quality Employee Satisfaction Cost-Effectiveness Solutions Score Previous Problem Solution Rank each item as a 1, 3, or 5, with 5 as highest ranking. Note: Customer Importance is weighted more heavily than other categories. Driver Log 3 5 3 1 5 20 Implimenting Rules Verbally 1 1 1 3 5 12 Survey 5 5 3 3 5 26 0 Proposed Problem Solution Rank each item as a 1, 3, or 5, with 5 as highest ranking. Note: Customer Importance is weighted more heavily than other categories. CSR Training 3 5 5 3 5 24 Employee Contracts 1 5 5 5 3 20 Rules & Guidline Pamphlet 5 5 3 3 3 24 Survey 5 5 5 3 5 28Explanation / Answer
On the basis of solution Score value in Problem-Solution Matrix, Top three solutions for addressing the problem within organization are:
Since there is no reference to any case thus answering the question in generic term
Survey is the most effective way and easily implemented solution. It has minimum time of implementation as only preparation of questions and its distribution to employee is required. The analysis can be done quantatively thus shows the effectiveness of its implementation. It will be beneficial for stakeholder as it generate maximum value with minimum investment. The only road block is in implementation is creation of correct questionnaire which reflects the problem and its distribution in balanced groups.
Rules and Guideline Pamphlets is another solution which can be implemented for solving Organization problem. This is comparatively time taking process because preparation, printing, distribution and then analyzing its effectiveness take time. The analysis is more of qualitative in nature and stakeholder doesn’t see much value in its implementation. Major road block are creation of Rules and Guidelines meeting company policy and evaluation of its implementation effectiveness.
CSR training which involve maximum investment in terms of Time and Money
Thus , survey will serve the purpose in most effective way.
Related Questions
drjack9650@gmail.com
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.