11. Technical communication seeks to: A. anticipate and answer questions. B. hel
ID: 460930 • Letter: 1
Question
11. Technical communication seeks to:
A. anticipate and answer questions.
B. help people perform a task.
C. persuade people to do something.
D. All of the above.
12. A usable document is:
A. tailored to its audience.
B. easy to navigate.
C. dependable.
D. All of the above.
13. Of the following statements, which is NOT accurate?
A. As long as a document is persuasive, it need not be clear and efficient.
B. Instructions and procedures are two types of technical documents.
C. At some point, all professionals engage in technical communication.
D. Technical documents must account for cultural differences among users.
14. All of the following are examples of social or psychological constraint EXCEPT:
A. project time constraints.
B. the audience’s personality.
C. the audience’s sense of identity.
D. the audience’s perception of the issue’s urgency.
15. Which statement below is LEAST accurate? possibly plagiarize each other’s work.
A. Because the company owns all the documents produced, employees cannot
B. Charts and other visuals can be distorted to create a more positive outcome.
C. Withholding information is equally as unethical as fabricating information.
D. The pressure to look the other way can lead to misuse of texts or data.
Explanation / Answer
11. D
Technical communication does seek to anticipate and nswer questions. It helps people perform tasks like installation, troubleshooting etc. It also persuades people to do some things like following steps of a Standard Operating Procedure etc.
12. D
A usable document is tailored to its audience, easy to navigate and dependable. Without any of the three characteristics, the document loses out on it's usability.
13. A
Statements B, C and D are accurate. A document needs to be clear and efficient along with being persuasive. Thus, A is not accurate.
14. A
Project time constraint is not a social or psychological constraint.
B, C and D are.
15. A
Statements B, C and D are accurate.
Employees can plagiarize each others' work.
12.
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