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While I am doing a quick scan for virus on Norton 360, I noticed a long stop at

ID: 657850 • Letter: W

Question

While I am doing a quick scan for virus on Norton 360, I noticed a long stop at some files. Their names are very very suspicious. Although I can't recall all of them, one of them, which I clearly remember, is Backdoor.Rustock.A. I searched this on the Internet, and the results are... Pretty shocking. It turned out to be a little virus-like stuff. I tried to remove it but, I can't even FIND the file. Why does Norton skips that file instead of treating it like a virus and removes it? What should I do to remove them (the viruses / virus-like stuff), or are they even harmful?

Thank you!

Explanation / Answer

You may also have luck in booting into safemode with networking and running your antivirus and malware scans there. MOST viruses/malware I've run across don't function well in safemode. Good luck and hopefully I've caught you prior to scorched earth strategy.