You are a network support technician for Farm Kettle Foods, a specialty food sup

Question

You are a network support technician for Farm Kettle Foods, a specialty food supplier with five locations across the state.  The company relies on its WAN not only for intraoffice communication, but also for scheduling, delivery, logistics, inventory, and communication with the suppliers and customers via the Internet.  The manager of the Customer Service Department calls your help desk one morning and complains that none of her customer service representatives can send or receive messages from the Internet, although they can receive messages on the corporation's internal mail system.  List the steps you will take to troubleshoot this problem and describe why each step is necessary. Suppose that your troubleshooting methodology leads you to determine that this problem was caused by a malfunctioning Internet gateway, and further, you learn that thee gateway malfunctioned because of a faulty NIC.  Suggest ways in which the problem could have been prevented or detected before it adversely affected hundreds of customers.

Explanation / Answer

Trouble shooting steps

step 1) Definitely ...first we will check infrastructire..whther power supply or cables are get defected or not.

step2) then check for network DNS server...IP address correct or not.

step 3) Then check for network connection down or not.

step 4) check with IP address

step 5) check DNS servers, default gateway, misconfigured subnet mask.

so after this checkings....is still have a issue then

Then still the machine failing to maintain a connection and also errors are consisitent ,,,then this problem is causing by NIC card. So with thses steps we can find whether network issue is coming from other or NIC card.

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