Three broad categories of definitions of quality are a. internal, external, and

Question

Three broad categories of definitions of quality are a. internal, external, and prevention b. low-cost,response, and differentiation c. Pareto, Shewhart, and Deming d. product quality, service quality, and organizational quality e. user-based,manufacturing-based,andproduct-based "Quality Is Free," meaning that the costs of poor quality have been understated, is the work of a. Crosby, Stills, and Nash b. Armand Feigenbaum c. W. Edwards Deming d. Joseph M. Juran e. Philip B. Crosby 20. The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as: a) continuous improvement. b) employee empowerment. c) benchmarking. e) patent infringement. d) copycatting. 21. The Taguchi method includes all except which of the follow- ing major concepts? a) Employee involvement b) Remove the effects of adverse conditions Quality loss function d) Target specifications If the mean of a particular sample is within control limits and the range of that sample is not within control limits: a) the process is in control, with only assignable causes of c) 22. variation. b) the process is not producing within the established con- c) d) the process has both natural and assignable causes of trol limits the process is producing within the established control limits, with only natural causes of variation. variation

Explanation / Answer

18.Ans: e. user-based, manufacturing-based, and product-based

19.Ans: e. Philip B. Crosby

20.Ans: c. benchmarking

21.Ans: a . employee involvement.

22.Ans: b. The process is not producing within the established control limits

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